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Call Center Agent

2 months ago

Las Vegas, United States MGM Resorts International Full time
THE JOB:

The Call Center Agent handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

THE-DAY-TO-DAY:
  • Provide excellent customer service via telephone to guests who need parking/garage related assistance.
  • Accurate record keeping of all logs & notes for call resolution.
  • Actively monitor all parking related equipment and troubleshoot as needed. If remote troubleshooting doesn't resolve issue then initiate service with Service Provider.
  • Communicate with onsite parking personnel (Ambassador &/Or management team) to help resolve any parking equipment issues.
WHAT YOU WILL NEED:
  • High School Diploma or GED.
  • At least one (1) year of customer service, call center, accounting or related experience.
  • Ability to work varied shifts, including weekends and/or holidays.
THE PERKS & BENEFITS:
  • STARTING PAY: $16.24/hour.
  • Professional and personal development through tuition-reimbursement programs, mentorship, and networking opportunities as well as volunteer opportunities in the community.
  • Enhanced healthcare coverage, robust financial benefits, and generous time-off perks.
  • Free parking, on and off shift, at our many resorts on the Las Vegas Strip.