Senior IT Support Specialist

2 weeks ago

Baltimore, United States Spire Global Full time

**Senior IT Support Specialist**

**Location:**

**Department:**

Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spires data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.

**Job Description:**

As a Senior IT Support Specialist within the IT team, youll have a meaningful impact on the day-to-day tools and services that empower and optimize productivity throughout Spire. In this role, you will implement, secure, administer, and maintain new and existing IT information systems. Were looking for a positive, solutions focused, security aware, problem solver.

****Responsibilities of your role:****

* Implement, secure, and maintain new and existing information systems

* Troubleshoot and resolve technology problems, both hardware and software

* Process user support tickets and information system access requests

* Work with the rest of the IT team to help perform system audits as required by our cybersecurity program

* Maintain the integrity and reliability of systems and services through adherence to procedures and standards

* Perform installations, configurations, upgrades and ongoing maintenance activities on bare metal hardware and virtual environments, installation of software releases, patches of the operating system and utilities, third-party products, and open source software

* Act as a liaison between the IT department and other teams in order to develop and improve the IT systems and infrastructure that support our business

* Submit vendor tickets when external support is necessary. Ensure vendors complete the necessary work

* Identify solutions to improve efficiency and reduce waste

**Basic qualifications:**

* Bachelor's Degree or equivalent

* 5+ years working experience in IT/IST

****Preferred qualifications:****

* Some UNIX and Linux system administration experience: ssh, deploying applications, monitoring processes, managing storage, configuring networks & firewalls, parsing logs, etc

* Familiar with networking concepts, including the ISO OSI model, LAN switching technologies, and VLANs

* Strong working knowledge of computer Operating Systems including: Windows 10, Windows Server 2012/2016, and macOS

* Working knowledge of Google Workspace or Office365

* Some familiarity with Amazon Web Services, Google Cloud Platform, or equivalent

* Working familiarity with IT security principles as it relates to servers, services, and applications. Knowing the right security questions to ask

* Excellent verbal and written communications skills

* Ability to elicit and communicate technical and non-technical information in a clear and concise manner

* Ability to write technical documentation in a clear and concise manner

* Ability to successfully manage concurrent projects

* Excellent team player capable of learning and sharing knowledge in a global team environment

* Ability to work independently and as part of a team

* Ability to learn effectively and meet deadlines

* Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills

* Outstanding interpersonal skills under pressure

Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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