Contact Center Representative

1 week ago

Wellesley, United States Sun Life Full time

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Contact Center Representative - Fullscope Reinsurance Management Services

Location:We welcome applicants from anywhere in the U.S.*

FullsopeRMS, a subsidiary of Sun Life,is the nation's leading provider of turnkey risk management services for group ancillary insurance products. At FullscopeRMS, we look foroptimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures,perspectives,and identities, and want you to bring your full and authentic self to work.Every day, you'll be empowered and challengedbyworking withdynamic colleaguesto provide the highest level of service and innovation in the industry.

The opportunity

Contact Center Representatives are responsible for answering inbound calls from multiple toll-free lines for various client companies. You will resolve basic inquiries, such as for Leaves of Absence and Disability, referring more complicated questions to the appropriate area for support. It is also the responsibility of Contact Center Representatives to provide claims-related administrative assistance. All interactions will give you the opportunity to make a difference in the lives of our clients on a daily basis.

Call Center Hours

8:00am - 8:00pm EST, Monday - Friday (no weekends are required)

How you will contribute

  • Drive timely resolution of various call types, creating a positive client experience.
  • Document calls in a clear and concise manner.
  • Engage other departments, when needed, to address complex service issues.
  • Maintain an understanding of the different clients, products and department functions.

Whatyou willbring with you

  • Client focused mindset and an empathetic approach toward others.
  • Confidence to handle escalated calls and deliver exceptional service.
  • Your energy to thrive in a fast-paced environment.
  • An ability to multi-task across various technology platforms.
  • A desire to work collaboratively with a diverse range of people.
  • Prior customer service or contact center experience.

Minimum PC Speed Requirements

Download: 30 Mbps or higher

Upload: 15 Mbps or higher

Latency/Ping: The lower the better but at ideally below 50ms

Do yousee yourself in this role even if you haven't checked all the boxes above? We welcome all talentedcandidates andare committed to a culture that represents diversity inall forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet, but want to stay in touch? Join our talent community

Life is brighter when you work at Sun Life

Sun Life isa leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives.

We offer competitive pay, a flexible and progressive benefits programs,generous vacation and leave policies,agilework environments and more.An agile work environment that often allows our employees to choose where towork:from home, in one of our offices, or a combination of both places.

We hope you will consider joiningour talentedand inclusiveworkforce.Visit us at www.sunlife.com/us to learn more.

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color,religion,national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, orbreastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

*Please note, we can't support telecommuting from Hawaii.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Call Centre

Posting End Date:

28/08/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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