Commercial Service Manager
3 days ago
Job Description
Job Description
POSITION OVERVIEW
Oversees and operates the service routes and tire areas in a professional manner. Supervises and maintains staff to appropriate levels; and assists store manager in operating the store in a safe, profitable, clean, and positive manner. Works closely with Store Manager to achieve overall sales, service, and operational objectives.
JOB RESPONSIBILITIES
Provides customers with knowledgeable, courteous, and prompt service at all times, while being sensitive to their needs. A team player committed to continuous improvement.
Champions safe work practices and Commercial Tire’s safety guidelines and standards.
Ensures team is supporting and involved in efforts to make the store a clean and profitable operation.
Leads weekly service meetings and communicates with the outside service team in order to exceed customer needs.
Assists management team in training commercial service techs to TIA & Commercial Tire standards.
Vendor Relations: Orders and monitors all shop & tool supplies from vendors, adhering to the work order/rebill program as directed by company policy. Purchases and monitors shop supplies. Follows up with credits and returns in a timely fashion.
Directly supervise and train employees; assign monthly work schedules to ensure adequate staffing levels within the route service & shop areas; coordinate lunch hours and vacation schedules; develop assignments; help problem solve; evaluate employee’s performance; take disciplinary action as warranted; conduct interviews and assist with hiring decisions.
Is familiar with and willing to enforce all company policies including safety and proper store operation. Ensures employees attend safety meetings and comply with company safety goals, which includes timely reporting of accidents and completing required documentation.
Oversees vehicle inspections (includes commercial vehicles) on every vehicle entering the shop according to company standards. Inspects vehicles serviced in the shop to ensure Commercial Tire exceeds customer expectations (quality and timeliness).
Through proper vehicle inspection, detects mechanical problems; tire issues: recommends preventive services and helps sell services and tires to the customer, if warranted.
Make recommendations on sipping; balancing; and all services offered by Commercial Tire. Completes proper brake and shock inspections.
Reviews and writes work orders; maintains records on repair orders; schedules appointments; processes tickets; initiates purchase orders for parts; and assists with updating information on the computer.
Schedule routes service techs within their Daily service routes: dispatch service calls for emergency & scheduled service ensures completion and accuracy of routes.
Maintain dispatch log Dailey in Commercial Tires website to ensure customer service; inventory; billing and records of service.
Other duties as assigned.
COMPETENCIES AND SKILLS
Learning on the Fly
Priority Setting
Planning
Directing Others
Process Management
Command Skills
Perseverance
Organizational Agility
Interpersonal Savvy
Customer Focus
Tire Industry Knowledge
Business Math Skills
General knowledge of Word, Excel, and Outlook.
QUALIFICATIONS – Unless indicated otherwise, these are required.
18 years of age or older, valid driver’s license, and insurable driving record
High School diploma (or equivalent), plus 2-years college or technical school (preferred).
4+ years’ experience in the tire industry
Regular attendance and punctuality is required and is an essential job function.
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