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Commercial Division Manager

4 months ago

Portland, United States KMA Human Resources Consulting Full time

Commercial Division Manager / Maine Hardware / Portland, Maine


We are working with our client, Maine Hardware, a proudly local, fiercely independent and wicked helpful hardware store located in Portland, Maine. Maine Hardware has been giving our loyal customers the Power to Do It Yourself by offering great products, at great prices, sold by great people. We are looking for an experienced Commercial Division Manager to join our strong service centric culture.

This position is responsible for the complete day-to-day operation of the commercial sales division, including inside and outside sales staff. This individual is responsible for maximizing department sales and profitability, along with minimizing expenses while ensuring that the department is optimally stocked and merchandised, and to Amaze Every Customer Every Time.


Requirements of the Commercial Division Manager

  • A strong understanding and working knowledge of commercial/industrial sales and commercial/industrial electrical sales specifically is required.
  • Minimum of 5 years of leadership experience in a retail industrial sales and service setting.
  • Excellent verbal and written communication skills
  • Ability to motivate and lead associates in a fair and impartial manner.
  • High degree of analytical skills, and the ability to delegate and be self-directed.
  • Strong organizational, time management, and project management skills
  • Technically skilled in basic retail computer systems including related software
  • Develop and maintain client relationships and strategic partnerships
  • Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

Benefits of the Job:

  • Competitive salary of $60-$70k commensurate with experience
  • Health Benefits, 401K and 2 weeks of vacation
  • Profit sharing contribution
  • Generous employee discount.


Responsibilities of the Commercial Division Manager:

  • Responsible for opening and/or closing the division as dictated by schedule
  • Resolve and/or report any issues including employee, customer, product issues, etc.
  • Promote Customer Service as The #1 Priority through observing, monitoring and coaching associate’s performance and customer interactions.
  • Hire, train and develop department staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments
  • Identify appropriate training for department associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
  • Forecast scheduling needs to meet customer demand and create work schedules.
  • Monitor payroll to ensure compliance with established budgets
  • Enforce safety policies and procedures, and serves as role model for safety.
  • Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
  • Work with the Marketing Coordinator to develop and implement an in-department marketing strategy including promotions, events, and seasonal merchandising based on department needs.
  • Maintain accurate inventory at all stages through on-hand integrity, daily receiving, department communication, product mix and flow, and adhering to Maine Hardware best practices, metrics and deadlines
  • Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.


Maine Hardware has been offering great products at great prices sold to great customers by a great team since 1934. Our huge inventory of tools and supplies is supplemented by the power of ACE providing near limitless offering of products.

Maine Hardware’s Business- to Business/Commercial Division specializes in meeting the needs of local businesses offering bulk and business pricing and a convenient online e-commercial website.

KMA Human Resources Consulting has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE.

Maine Hardware is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.