Amenity Manager

3 weeks ago

North Port, United States Arch Amenities Group Full time
Job Description

Arch Amenities Group is seeking an temporary Amenity Manager. This role reports directly to the Residential Division Regional Director for Arch Amenities. This position is for a mixed age community, Lakeside Plantation in North Port.

The salary for this role is $65,000.

  • Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the AAG operations template.
  • Ability to effectively resolve resident concerns and issues.
  • Ability to assume responsibility for operations, maintenance and safeguarding of all amenities and common area including, but not limited to tennis facilities, playground, community pool, fitness center, bocce courts, pickleball/basketball courts, clubhouse, sidewalks, ponds and main entrance.
  • Ability to establish and maintain effective working relationships with staff, board members, residents, volunteers, businesses and various community groups.
  • Prepares any incident or accident reports and forwards them to the Client and AAG Corporate office.
  • Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director approval, forwards recommended changes to the client.
  • Submits all paperwork and financial reporting, including payroll, in accordance with AAG policy.
  • Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management.
  • Creates a staff team to meet all aspects of professionalism and service demands.
  • Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
  • Ensures the staff is fully knowledgeable on the use and benefits of services, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
  • Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.
  • Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
  • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
  • Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
  • Ensures facility is only accessed by residents and their registered guests, and that it is safe and secure at all times.
  • Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
  • Develops and plans a diverse calendar of enjoyable member programs and activities such as: social programs, fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, and resident concierge services (if applicable).
  • Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
  • Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
  • Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
  • Works with the Property and District Management company to address resident questions and concerns.
  • Prepares bulletins and flyers for display on bulletin board, website, and for a possible activities newsletter.
  • Maintains monthly inventory of supplies and equipment.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.

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