Resident Services Manager
1 month ago
Integrated Real Estate Group
Join our family-owned company with 20 years of expertise in property development, senior housing, multi-family projects, and construction. We prioritize quality, community, and excellence in all our endeavors. Be part of a team committed to building thriving spaces and enhancing lives. Apply now to contribute to our legacy of success and innovation.
Watermere at Preserve
We are looking for an energetic, reliable Resident Services Manager to join our growing team in North Richland Hills, Texas and our BRAND NEW community
Get paid DAILY with ZayZoon Quick access up to 50% of your earned wages
The Resident Services Manager will partner with the Executive Director and Department Directors to create experiences that positively impact resident satisfaction and support the company’s mission to deliver customer service excellence to the community residents. The Resident Services Manager will develop, communicate, and execute customer service training efforts, measurement of guest experience and initiatives that enhance team culture and the customer experience. This position will work closely to support various community teams including operations, culinary, human resources, and activities.
Responsibilities include, but are not limited to:
- Lead teams, such as concierge, dining front of house and housekeeping in all hospitality related efforts.
- Initiates customer satisfaction surveys and focus groups to gauge the community’s hospitality needs.
- Work with the Department Directors to obtain and maintain department customer satisfaction levels at or above goals.
- Analyzes point of sale data and develops action plans based on facts to improve quality of service.
- Builds and maintains strong relationships with community residents, provide memorable experiences for residents and their guests, while identifying improvement opportunities.
- Creates an atmosphere where residents feel a sense of belonging and friendship, and where incredible amenities are the expectation, not the exception.
- Build an inviting dining program with Regional Director of Dining Services where every day is a celebration.
- Assist in planning, preparation, and execution of special events, banquets, and theme meals.
- Maintains a positive working relationship with staff, residents, and culinary team.
- Other duties as assigned.
- Bachelor’s in Hospitality Management, or the like, from an accredited university is strongly preferred.
- 2 years supervisory and management experience including coaching, performance management, daily operations supervision, discipline and counseling.
Benefits (Full Time Employees Only):
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability
- Critical Illness & Accident Coverage
- Legal & ID Theft
- Employee Rent Discount
- Referral Programs – employees and residents
- Competitive Wages
- ZayZoon - access 50% earned wages anytime
Enjoy luxury living at your employee price
Full time employee qualify for a 20% discount at any of our multi-family apartment communities immediately upon hire, based on availability
Cut your commute Cut your rent
Integrated Real Estate Group is an Equal Opportunity Employer.
Integrated Real Estate Group participates in e-verify for employment authorization verification.
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