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Customer Care Associate

3 months ago

Trenton, United States Conduent Full time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Customer Care Associate available onsite in Hamilton, NJ

What you get:

$18.00/hr.

Great working hours and No weekends

Employee Discounts

Medical Benefits

PURPOSE OF POSITION:

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

RESPONSIBILITIES:

  • Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries and appropriately documents customer calls.
  • Ability to read and interpret documents on file.
  • Understand and retain a large amount of information.
  • Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
  • Communicates appropriate options for resolution in a timely manner
  • Reviews the customer needs and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
  • All other duties as assigned

HOURS

  • Current Call Center hours: Monday Friday, between the hours of 8:00AM 5:00 PM.
  • Candidates are assigned one of the four 8 hour shifts within call center hours.

COMMUTING ACCESS:

  • Conveniently located across from the Hamilton Transit Station.

EDUCATION / SKILL / EXPERIENCE REQUIREMENTS:

  • High School diploma or GED
  • Bilingual a Plus
  • A minimum of 1 year call center experience in telephone customer service or related experience
  • Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
  • Excellent communication and listening skills
  • Computer literacy and ability to use multiple programs
  • Attention to detail and problem solving
  • Typing Minimum of 35 WPM

PHYSICAL REQUIREMENTS:

  • Position requires sitting for long periods of time, handling inbound telephones and keyboarding information over the course of an 8 hour shift.
Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.