Technical User Support Analyst

3 weeks ago

Dexter, United States Talent Software Services Full time

Must Have:
ctive Directory account administration
End Point deployment
ERP Experience
SQL Server Administrator

Nice to Have:
Hyper V administration
Microsoft Server Administration
O365 Administrator
Windows 11/10 Microsoft Admin Management

JOB DESCRIPTION
Responsibilities may include the following and other duties may be assigned. Resolves technical problems that originate by telephone in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products. Provides technical support to users for either PC, server or mainframe applications and hardware. Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Recommends systems modifications in order to reduce user problems. Function Specific: Ability to use a variety of end user support processes deployed by Healthcare such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues. Technology: Understanding of an end user's experience and challenges using the technology and service. Acquire and maintain knowledge on IT services and solutions that customers use. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Established and productive individual contributor.Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.Contributes to the completion of project milestones.May have some involvement in cross functional assignments. Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence: Communicates primarily and frequently with internal contacts.External interactions are less complex or problem solving in nature.Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2+ years of experience with a high school diploma or equivalent.

  • Technical User Support Analyst

    3 weeks ago

    Dexter, United States Horizontal Talent Full time

    background check requiredResponsibilities: Resolves technical problems that originate by telephone in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. May work...

  • Technical Support Specialist

    3 weeks ago

    Dexter, Michigan, United States IntePros Full time

    Technical Support Specialist Job DescriptionA Technical Support Specialist is needed to join the team at IntePros in Dexter, MI. This role involves resolving technical problems that originate by telephone in a call center/help desk environment.The ideal candidate will have expertise in customer service and technical knowledge to resolve issues surrounding...

  • IT Support Specialist

    4 weeks ago

    Dexter, Maine, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that their IT issues are resolved promptly and efficiently.Key ResponsibilitiesProvide onsite and remote support to end-users for all their...

  • Technical Support Specialist

    3 weeks ago

    Dexter, Maine, United States Omega Dynamics Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Technical Assistance Specialist.As a key member of our team, you will be responsible for providing technical support to our project managers, managing tenders and contracts, and assisting with personnel management.ResponsibilitiesSupport project managers in daily...

  • Technical Support Specialist

    4 weeks ago

    Dexter, Maine, United States Omega Dynamics Full time

    At Omega Dynamics, we're seeking a highly skilled and motivated individual to join our team as a Technical Assistance Specialist.Key Responsibilities:Support project managers in daily operations, ensuring seamless project execution and timely delivery.Manage tenders, offers, and contracts, maintaining strong relationships with clients and stakeholders.Assist...

  • Budget Analyst

    1 week ago

    Dexter, Maine, United States Eastern New Mexico University Full time

    Job SummaryThe Budget Analyst position at Eastern New Mexico University is responsible for developing and managing the university's budget, ensuring compliance with federal and state financial regulations, and providing financial analysis and reporting to support decision-making. This role requires strong analytical and communication skills, as well as the...

  • IT Service Desk Specialist

    1 month ago

    Dexter, Maine, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled IT Service Desk Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and internal stakeholders.Key Responsibilities:Provide timely and effective technical support to clients and internal stakeholders...

  • IT Service Desk Specialist

    2 weeks ago

    Dexter, Maine, United States TEKsystems Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our end-users, ensuring that their IT issues are resolved promptly and efficiently.Key Responsibilities:Provide technical support to end-users via...

  • It Service Desk

    4 weeks ago

    Dexter, United States TEKsystems Full time

    Description: • Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. • Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform...

  • It Service Desk

    2 months ago

    Dexter, United States TEKsystems Full time

    Description: • Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. • Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT...

  • Senior Financial Planning Analyst

    3 weeks ago

    Dexter, United States Opus IVS - US Full time

    Company OverviewAt Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus...

  • Senior Financial Planning Analyst

    3 weeks ago

    Dexter, United States Opus IVS - US Full time

    Company OverviewAt Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus...

  • Senior Financial Planning and Analysis Analyst

    1 month ago

    Dexter, United States Opus IVS Full time

    Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus...

  • Sr Reliability Engineer-W2

    4 weeks ago

    Dexter, United States Grove Technical Resources, INC Full time

    Job Title - Sr Reliability Engineer Job Location - Dexter, Michigan, Job Description - Can you please confirm your top 3 skills sets required? – Design Assurance and Design Control expertise, Risk Management Can you please confirm the 3 main responsibilities/day to day activities required for this role? Represent Quality in PDP Core Team as a Core team...

  • Sr Reliability Engineer-W2

    4 weeks ago

    Dexter, United States Grove Technical Resources, INC Full time

    Job Title - Sr Reliability Engineer Job Location - Dexter, Michigan, Job Description - Can you please confirm your top 3 skills sets required? – Design Assurance and Design Control expertise, Risk Management Can you please confirm the 3 main responsibilities/day to day activities required for this role? Represent Quality in PDP Core Team as a Core team...

  • Senior Software Engineer

    4 weeks ago

    Dexter, Maine, United States Graco Full time

    Software Engineer Job DescriptionGraco is a leading manufacturer of innovative environmental products, and we're seeking a skilled Software Engineer to join our QED Environmental Division in Dexter, MI.Key Responsibilities:Design and qualify software applications for industry-leading gas analyzersDevelop integrated applications that program, configure, and...

  • Senior Software Engineer

    2 weeks ago

    Dexter, Maine, United States Graco Full time

    Software Engineer Job DescriptionGraco is a leading manufacturer of innovative environmental products, and we're seeking a skilled Software Engineer to join our QED Environmental Division in Dexter, MI.Key Responsibilities:Design and qualify software applications for industry-leading gas analyzersDevelop integrated applications that program, configure, and...

  • Technical Expert

    1 month ago

    Dexter, Maine, United States Stellar Innovations Full time

    About Stellar InnovationsWe are a pioneering company that designs and develops innovative solutions for businesses within our network and beyond. Our expertise spans payment, procurement, marketing solutions, online shops, digital platforms, and sustainability initiatives.Our TeamWe have a team of around 370 experts who contribute to our company's success...

  • Business Process Manager OTC

    7 days ago

    Dexter, Maine, United States The Sherwin-Williams Company Full time

    Job Title: Business Process Manager OTCJoin The Sherwin-Williams Company, the largest paints and coatings company in the world, as a Business Process Manager OTC. With $18 billion in sales, over 4,100 stores, and 140 manufacturing and distribution centers globally, we offer a diverse and innovative work environment. Our 60,000 employees worldwide are...

  • Senior Financial Planning and Analysis Professional

    1 month ago

    Dexter, Michigan, United States Opus IVS Full time

    Job OverviewThe Financial Planning and Analysis Analyst will be responsible for overseeing the budgeting and forecasting processes, conducting variance analysis, and providing high-level financial reporting to support effective decision-making.Key Responsibilities:Financial Analysis: Perform detailed financial analysis, including variance analysis and trend...