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Intermediate Tech Support Specialist- TULSA

4 months ago

Tulsa, United States Kidsfirstok Full time

Intermediate Tech Support Specialist- TULSA - **Job Number:**

220276 **Job Location**

: Oklahoma-Tulsa-Tulsa Campus Salary Range : Depends on Experience Benefits Provided : Yes **Job Description**

- - - **Specialist, Technology Support Intermediate**

**Position Information:**

This position performs telecommunications and/or network operations duties to support the enterprise telephony infrastructure. May be part of a larger work group or project team. Tasks normally are routine at the lower level and at the mid to upper level, tasks include identification of system issues, problem-solving, documenting and making recommendations for effective workflow and solution delivery. Position will collaborate amongst members in the Telecom team and the Infrastructure team for system upgrades, implementations, changes and maintenance efforts. Position will provide customer support for phone deployments, repairs and education of telephony infrastructure.

**Essential Duties:**

* Performs PBX configuration assisting with ACD (automatic call distribution) programming

* Performs data switch configuration assisting with customer telephony MACs (moves, adds, changes)

* Performs PBX configuration assisting with customer telephony MACs.

* Performs PBX programming assisting with customer telephony troubleshooting.

* Performs Microcall (call accounting software) voice entry auditing and modifications based on PBX configurations.

* Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issued with IT systems when they arise.

* Configures hardware installations and system applications.

* Performs diagnostic testing and troubleshooting.

* Resolves IT Issues in a timely manner.

* Prioritizes workload to ensure the most critical issues are resolved first.

* Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.

* Performs various duties as needed to successfully fulfill the function of the position.

**Job Requirements**

- - - **Qualifications:**

**Working Conditions:**

**Physical:**

* Sit for prolonged periods of time. Use of a computer. Manual dexterity. Communicate effectively and listens.

**Environmental:**

* Office Work Environment.

**Education:**

* **Required:** Bachelors degree in Information Technology or Computer Science.

* **Equivalency/Substitution:** Will accept 48 months related experience in lieu of the Bachelors Degree for a total of 84 months experience.

**Experience:**

* **Required:** 36 months experience as an IT Client Support or related experience.

**Knowledge, Skills, and Abilities:**

* Knowledge of networking systems and protocols.

* Knowledge of VoIP technologies.

* Knowledge of computer hardware systems, routers, and peripherals.

* Knowledge of operating systems, office software, enterprise software, and server systems.

* Excellent problem-solving skills.

* Customer service and good interpersonal skills.

* Ability to communicate verbally and in writing.

* Ability to travel when required.

**JOB DESCRIPTION HELP**

**Required Attachments**

Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.

**Important:** ALL required documents must be attached to your job application or your documents will not be visible to the hiring department