Helpdesk Specialist
2 weeks ago
Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure - and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
Our Opportunity:
We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices' IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.
The IT team collaborates with all of Snyk's departments to support the evaluation, implementation and operation of technologies across the different departments.
You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to define the systems and policies that will help Snyk in its rapid growth.
You'll spend your time:
- Supporting the day to day operation of Snyk's offices, including Networking and Conferencing.
- Supporting Snyk's employee base with a data driven approach and a focus on user satisfaction.
- Supporting the onboarding of new employees, and offboarding of leaving employees.
- Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems.
- Identifying and prioritizing organizational opportunities for automation, software adoption.
- Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices.
- 2-3 years of experience as a Help Desk or Systems Engineer.
- Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems.
- Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
- Have demonstrated computer skills, Handle service requests from company users.
- High School Diploma or college courses/certificates in related field (computer science, information technology)
- Excellent Knowledge with macOS.
- Have strong technical skills and experience managing a large portfolio of business applications.
- Excellent troubleshooting skills in hardware and software issues,Ability to diagnose and resolve advance technical issues.
- Good understanding of computer systems, mobile devices and other tech products, including A/V equipment.
- Multitask with the ability to work in a dynamic environment.
- Are user-focused and enjoy building effective relationships with stakeholders at all levels.
- Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task.
- Ability to cover after-office hours and weekend support if there are any infrastructure issues.
- Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC).
- Have coding experience and experience with the use of APIs to automate processes and integrate systems.
- Have experience managing access control systems and SSO.
We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
-
Helpdesk Specialist
4 days ago
Boston, United States Snyk Ltd. Full timeOur Opportunity: We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally. The IT team collaborates with all of...
-
Helpdesk Specialist
3 weeks ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Help Desk Support Specialist
4 days ago
Boston, United States The Hollister Group LLC Full timeHelpdesk Support Specialist Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work). If you are interested in this position and would like to be...
-
Help Desk Support Specialist
6 days ago
Boston, United States The Hollister Group Full timeHelpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...
-
Help Desk Support Specialist
5 days ago
Boston, United States The Hollister Group Full timeHelpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...
-
Technical Support Specialist
1 week ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Technical Support Specialist
3 weeks ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Technical Support Specialist
3 weeks ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Technical Project Coordinator
5 days ago
Boston, United States NuvoAir Full timeWhat you'll be responsible for: Ownership of the Clinical Trials supply chain process, including inventory, incoming and outgoing orders and 3rd party suppliers Manage and Respond to Customer Purchase Orders and work with Logistics Specialist to ensure timely delivery of all shipments Provide hands-on Support to the Logistics Specialist in preparing Hardware...
-
Desktop Support Specialist
5 days ago
Boston, United States Franklin Fitch Full timeDesktop Analyst| Boston | $75,000 | Law & Professional ServicesAre you looking to join a leading global US Law firm undergoing a digital renovation?Are you hoping to find a role with crystal clear progression pathways?You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning great potential...
-
Desktop Support Specialist
6 days ago
Boston, United States Franklin Fitch Full timeDesktop Analyst| Boston | $75,000 | Law & Professional ServicesAre you looking to join a leading global US Law firm undergoing a digital renovation?Are you hoping to find a role with crystal clear progression pathways?You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning great potential...
-
IT Service Desk Analyst
3 weeks ago
Boston, United States P.A. Consulting Full timeCompany Description We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and...
-
IT Service Desk Analyst
6 days ago
Boston, United States PA Consulting Full timeJob DescriptionJob DescriptionCompany DescriptionWe believe in the power of ingenuity to build a positive human future in a technology-driven world.As strategies, technologies and innovation collide, we create opportunity from complexity.Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster....
-
IT Service Desk Analyst
2 weeks ago
Boston, United States P.A. Consulting Full timeJob Description To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications. Understand the need to comply...
-
Project Manager
1 month ago
Boston, United States Medasource Full timePosition: Project ManagerLocation: Boston, MA (Hybrid)Duration: 6 Month Contract to HireJob Description: The Cardiac Imaging Core Lab (CICL) is a nationally recognized academic research organization providing cardiac imaging core lab services for primarily large-scale international clinical trials for both industry and federal sponsors. The CICL’s primary...
-
Project Manager
4 weeks ago
Boston, United States Medasource Full timePosition: Project ManagerLocation: Boston, MA (Hybrid)Duration: 6 Month Contract to HireJob Description: The Cardiac Imaging Core Lab (CICL) is a nationally recognized academic research organization providing cardiac imaging core lab services for primarily large-scale international clinical trials for both industry and federal sponsors. The CICL’s primary...
-
Project Manager
4 weeks ago
Boston, United States Medasource Full timePosition: Project ManagerLocation: Boston, MA (Hybrid)Duration: 6 Month Contract to HireClient: Mass General Brigham Job Description:The Cardiac Imaging Core Lab (CICL) is a nationally recognized academic research organization providing cardiac imaging core lab services for primarily large-scale international clinical trials for both industry and federal...
-
Project Manager
4 days ago
Boston, United States Medasource Full timePosition: Project ManagerLocation: Boston, MA (Hybrid)Duration: 6 Month Contract to HireClient: Mass General Brigham Job Description:The Cardiac Imaging Core Lab (CICL) is a nationally recognized academic research organization providing cardiac imaging core lab services for primarily large-scale international clinical trials for both industry and federal...