Senior Director Operations

2 weeks ago

Minneapolis, United States Sun Country Airlines Full time

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines is seeking a Senior Director of Ground Operations to oversee and manage the airline's ground operations activities at MSP.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Senior Director of Ground Operations you'll enjoy these benefits and more:

  • Comprehensive benefit package including dental and vision
  • PPO and high deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • Starting day one free standby and discounted travel privileges for employees, family, & friends
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support
Senior Director of Ground Operations Overview:

The Senior Director of Ground Operations has overall responsibility and authority over the airline's ground operations activities at MSP. Responsible for above and below-wing operation, commissary, cargo/mail operations and ACC including training, compliance, oversight, and AC cleaning.The Senior Director will lead a team of managers, whose primary responsibility is to safely meet our corporate objectives. As the senior leader of T2 operations, this position will partner with the Ground team to develop organizational strategy and goals to support the company's objectives.

The Sr. Director of Ground Operations must have full understanding of aviation safety standards and safe operating practices. This position will also work closely with the VP Ground Operations to ensure that the highest degree of performance is attained for the passenger/baggage experience. This position is strategic to ensure we have safe processes in place for AW/BW and commissary, that are measurable and understood. Additionally, this position requires fiscal oversight to ensure our financial objectives are achieved or variances are known, to constantly review financial performance. This position partners with the finance team to develop achievable goals in line with our company objectives.

Overall, this position requires a well-rounded operational leader, who builds partnerships and collaborates with multiple departments to build a culture of team, while holding themselves and their team accountable for performance.One who celebrates success and recognizes the input of others in building an ops centric high performing team.

Essential roles and responsibilities of a Senior Director of Ground Operations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ensures a safe workplace for all departments and partners with the Safety team to proactively mitigate issues that might compromise the safety of the airline and its employees.
  • Responsible for the overall policies for all MSP operations.
  • Works to ensure passenger expectations are being met.
  • Ensures ground operations manuals provide the level of detail to ensure repeatable processes.
  • Drive change through the organization by utilizing a data driven approach to process improvement and operational excellence.
  • Provide clear goals, defining core competencies and feedback for the ground operations leadership team.
  • Sets the strategic goals for the ground operations team and effectively communicates those goals.
  • Responsible for the training and oversight of the ground operations organization. Develop strategies with respect to oversight to ensure defined processes and training is effective.
  • Manages the overall budget for MSP ground operations
  • Partner with the MAC, TSA, CBP and other government local and federal agencies to ensure compliance with a cohesive relationship.
  • Constantly look for opportunities to automate the airline to improve efficiency for both our internal and external customers.
SUPERVISORY RESPONSIBILITY
  • Above Wing - Customer Service Agents, Leads and Managers
  • Below Wing - Ramp Agents, Leads and Managers
  • Commissary
  • Airport Control Center (ACC)
  • Cargo
  • Ground Service Equipment support mechanics.
The qualifications we are looking for in a Senior Director of Ground Operations include:
  • Bachelor's degree.
  • Five years+ experience in airline ground operations organization or equivalent industry focused on repeatable processes.
  • Experience in working with a Part/time workforce
  • Excellent communication skills, both written and verbal
PREFERRED SKILLS
  • Works well with teams, both within the ground operations team and the other operational and customer experience teams.
  • Act as a change agent into the organization with the focus of repeatable processes.
  • Possesses strong management skills that can drive an organization to meet its strategic goals.
  • Embrace the "just-culture" safety philosophy.

ADDITIONAL NOTES

Must be able to obtain a SIDA badge.

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.#LI-LM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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