Customer Service Representative

2 months ago

Washington, United States Sheridan Nurseries Full time

**Customer Service Representative - Contract**

Georgetown - 12266 10th Line, 12266 10th Line, Georgetown, Ontario, Canada Req #478 Wednesday, November 3, 2021 Employment Opportunity

Sheridan Nurseries **Head Office** is actively searching for a:

**Guest Service Representative (GSR)**

**Contract, Full Time**

**About the Job:**

The Guest Service Representative (GSR) is responsible for establishing and maintaining profitable relationships with guests on behalf of Sheridan Nurseries by taking personal and complete responsibility for each guest contact. The GSR has primary responsibility for ensuring that all guest needs are met and assisting our Wholesale Sales Representatives to provide an exceptional experience for our guests. This position is a temporary contract with the potential of an opportunity for permanent employment in the future.

** Your Accountabilities:**

* Strive to ensure that each guest at Sheridan Nurseries receives a level of service that is more than what they expected.

* Assist Sales Representatives with entering orders and send out notifications to guests regarding shipping schedules.

* Support Wholesale Sales team and assist with other tasks as required.

** Knowledge, Skills and Abilities:**

* Must have completed high school and be legally eligible to work in Canada.

* Strong customer service skills (verbal and written).

* Ability to organize, multitask, and prioritize.

* Friendly and outgoing attitude.

* Strong working knowledge of Microsoft Office is required.

* Previous data entry experience with high level of accuracy and attention to detail.

* Plant knowledge and/or Green Goods Industry experience is an asset.

* You are punctual and dependable, and highly value honesty, integrity, and authenticity.

* Please be advised that being fully vaccinated for Covid-19 is a condition of employment (subject to any accommodation required under the Ontario *Human Rights Code*).

**Our Vision, Mission, & Values:**

At Sheridan Nurseries we aim to delight our associates, guests, and business partners in everything we do. Independently owned and operated for over 100 years, we are committed to growing the highest quality plants at our local farms, curating the best-in-class home, garden, and lifestyle products and services, delivering unrivaled guest service and satisfaction, and providing meaningful and rewarding careers to our employees. We always strive to inspire and share our knowledge, passion, and expertise to build confidence, loyalty, and trust, while protecting our planet with industry leading environmentally sustainable initiatives and giving back to our local communities and charities.

Our vision is To inspire people to never stop growing.

At Sheridan we seek people who will continually strengthen our culture. We work hard to ensure our culture is something we feel proud of and allows us to bring our best selves to work every day. And a great culture starts with values. We have clearly defined values which are embedded in everything that we do so that they are lived and breathed daily.

If you share our values of:

- Doing Whats Right

- Being Performance Driven

- Learning and Growing Together

- Being Externally Focused

- Having Bias for Action

Then this is the position is for **you**

We thank all applicants for their interest however only those selected for an interview will be contacted. If selected, please advise if you require special accommodation to attend the interview.

**Other details**

* Pay Type Hourly

* Employment Indicator Seasonal

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