Member Services Representative

4 weeks ago

Concord, United States TEKsystems Full time

*Member Service Representative / Open Enrollment*

*Start Date: *Monday, September 9th, 2024

*Pay Range: *$25-30/hr

*Contract Length: *3 month contract with limited potential for extension

*Worksite Location: *Concord, CA 94520

*Schedule: *Mon-Fri 8am-5pm PST

*Job Description:*

        Communicates via telephone, in person and written correspondence, answers questions regarding the Plans' Benefits, eligibility, claims processing and claims appeal

        Obtains all pertinent information to determine specific purpose of call and/or walk-in.

Writes an eligibility appeal, sick leave and/or basic medical appeal if necessary. 

        Initiates and prepares correspondence and other documentation to resolve questions and provide information to members and others in accordance with Plans' rules, regulations, and practices. 

        Initiates and reviews various applications, notices, forms, certifications, self-payments, COBRA, stop payments, clear claim notices. -Identifies and

corrects information on Computer system and/or refers to appropriate staff for correction. 

        Determines eligibility in accordance with Plan rules and resolves eligibility issues and questions. Confirms or denies coverage based on eligibility rules of the

members plan. 

        Maintains appropriate documentation of all calls & walk-ins. Handles walk-ins in a courteous and professional manner.

        Discerns needs and verifies forms from a walk-in and refers to appropriate personnel based on needs. 

        Acts as liaison between member and provider to communicate plan benefits and facilitate claims processing. 

        Calculates sick leave banks. 

        Refers calls, members, union locals, and others to appropriate department.

* *

*Company Information:*

Our client is a world class benefits administrator dedicated to serving their members.

At the Trust Fund Office, every one of the staff is committed to providing efficient, responsive, and friendly service and accurate information to serve all of our constituencies: our Members, Dependents, Local Unions, Employers, and Service Providers.

*Work Environment:*

The office campus offers a park-like courtyard complete with shaded walkways, benches, fire pit and an impressive man-made lake. The campus provides covered

and surface parking to tenants and visitors at no charge. In addition to its proximity to the many amenities and services offered at the adjacent Shopping

Center, work site is also conveniently located within walking distance to Buchanan Field Airport and Buchanan Fields Golf Course. Business casual work

environment (T-Shirts without images, jeans, etc).

Thank for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from TEKsystems to discuss the next steps in our hiring process.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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