Customer Service Representative

4 months ago

Tupelo, United States Martinrea International Full time

* 16-Feb-2022 to 17-Apr-2022 (EST)

* Tupelo

* Tupelo, MS, USA

* Salary

* Full Time

*Medical , Dental, Vision, 401K, Vacation, Supplier Discounts*

**Job Summary:** Works to provide a high level of customer service for an organization. * Perform Customer systems checks as required.

* Answer shortage tickets and communicate changes to the team.

* Create sales orders in CMS and maintain pricing on sales orders.

* Maintain Customer records in CMS.

* Main point of contact for the Customers.

* Verify customer releases and receipt of all incoming EDI transmissions.

* Resolve 830 & 862 CUM discrepancies and reconcile CUMS.

* Communicate with customers as required to resolve release discrepancies.

* Verify ASN's as required.

* Provide Bill of Lading numbers to Shipper/Receiver and packaging requirements as required.

* Print out bill of lading numbers.

* File releases.

* Make adjustments to daily ship #'s as required.

* Maintain dunnage spreadsheets as required.

* Enter manual releases.

* Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems , Human Resources policies, and the Martinrea Employee Handbook

Martinrea is a diversified global automotive supplier engaged in the design, development and manufacturing of metal parts, assemblies and modules, complex fluid management systems and aluminum products. We employ approximately 15,000 skilled and motivated people at manufacturing, engineering and technical centers in Canada, the United States, Mexico, Brazil, Germany, Slovakia, Spain and China. Our business strategy leverages world-class technologies, motivated and talented people, and high-quality products.

Our Mission is to make people's lives better by:

* Delivering outstanding quality products and services to our customers;

* Providing meaningful opportunity, job satisfaction, and job security for our people;

* Being positive contributors to our communities; and,

* Providing superior long-term investment returns to our stakeholders.

Our ***strength*** is our ***people***

We invite you to follow your dreams and explore a challenging and rewarding career at Martinrea.

**Essential Functions:**

**Required Education and Experience:**

* Community College courses in Logistics or Business Administration is an asset

* Minimum of 2 -3 years of experience in similar position, in a manufacturing environment

* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint etc.); knowledge of CMS is an asset

* Excellent English communication skills (oral and written)

* Strong organizational skills and procedural knowledge

* Knowledge of Applicable Customer Portals and System

* Time Management

**Benefits:**

* Work in a great team environment

* Medical, Dental and Vision Insurance

* 401K

* Safety Shoes and Prescription Glasses Reimbursement

* Supplier discounts

* Training opportunities

**Job Type**: Full time

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