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Customer Service Representative
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**About the Role**
We are seeking a highly motivated and licensed professional to join our team as a Customer Service Representative at Rob Rice - State Farm Agency. As a key member of our team, you will play a vital role in providing exceptional customer service and helping our business grow through value-based conversations and remarkable customer experiences.
**Responsibilities**
- Establish and maintain strong customer relationships, providing prompt and accurate service to meet their needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional results and exceeding customer expectations.
**Benefits**
- Competitive base pay and commission structure
- Bonus opportunities
- Paid time off and vacation days
- Health, dental, and life insurance
- Retirement plan
- Valuable experience and growth opportunities within our agency
**Requirements**
- Property & Casualty license (required)
- Life and Health license (must be able to obtain)
- Excellent interpersonal and communication skills
- People-oriented and detail-oriented with strong organizational skills
- Self-motivated and proactive in problem-solving
- Dedicated to customer service and able to work in a team environment
- Ability to learn and adapt to new computer functions and systems
**What We Offer**
At Rob Rice - State Farm Agency, we are committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a motivated and customer-focused professional looking for a rewarding career with excellent income and growth potential, we encourage you to apply for this exciting opportunity.
