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Customer Service Representative
2 months ago
Job Summary:
Senture is a leading provider of customer care solutions, offering premium support services to federal, state, and commercial clients. We are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives.
Key Responsibilities:
- Provide exceptional customer service to clients through inbound and outbound calls, ensuring a high level of satisfaction and loyalty.
- Document customer inquiries and interactions in a database, maintaining accurate and up-to-date records.
- Verify customer information, making corrections and updates as needed, to ensure data integrity.
- Actively listen to customers, recognizing opportunities to offer additional information and ensuring a positive experience.
- Follow up with customers as necessary, resolving issues and concerns in a timely and professional manner.
- Utilize statistical contact center data to identify areas for improvement and implement changes to enhance performance.
- Participate in outbound calling for surveying and data collection, providing valuable insights to clients.
- Adhere to shift and schedule requirements, ensuring seamless coverage and meeting business needs.
Requirements:
- High School Diploma or equivalent.
- Prior call center or customer service experience is highly desirable.
- Effective verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Ability to multitask, prioritizing multiple customer interactions and tasks simultaneously.
- Proficiency in using computer systems, internet search engines, and navigating multiple windows/tabs.
- Ability to sit for extended periods, with regular breaks to maintain productivity and comfort.
- Successful completion of a background investigation and drug screen.
- Passing of pre-employment criteria testing and internet speed test.
Equal Employment Opportunity:
Senture is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
