Meters Client Manager

6 hours ago


Logan, United States Conservice Full time

Pay: $20.00/hr plus performance based bonusesLocation: Remote or In-OfficeSchedule: Full Time, Monday-FridayOverviewClient Managers act as lead Meters point-of-contact for the Account Management team as well as client corporate or regional contacts. Client Managers work to resolve high-level concerns as they relate to sub metering and the Meters department. The process includes, but is not limited to, weekly client calls, resolution of escalated issues, and client-specific reporting and communications.ResponsibilitiesAssigned a portfolio or clientRepresent the Meters department in calls and emails with account managers and clientsOffer cause and effect explanations to clients for concerns that they haveDevelop beneficial, long lasting relationships with clientsWork closely with Account Managers to ensure that client needs are metFollowing up with Conservice team members to ensure that solutions are foundLead (or participate in) internal and external phone callsOrganizing workload by filtering emails and chats based on priorityOrganize and track information to effectively prioritize workDelegate client issues to relevant teams with the goal of finding a resolution within 24 hoursFollow-up with other teams to ensure that solutions are being foundCommunicate with leadership and clients regarding challenges and then brainstorm ideas to resolveOther duties as assigned by leadershipPreferred SkillsProven record of exceptional communicationAble to explain a complex idea, both verbally and in writing, using clear, professional languageExpert at prioritizing important and urgent work to meet deadlinesAble to solve a range of issues from redundant to complexAble to independently analyze and reason to make unaided decisionsDesire to form long lasting relationships with clientsTalent to stay positive and productive under pressureQualifications:High School Diploma or GED



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