Product Specialist

5 days ago

Cerritos, United States AutoNation Full time

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the drivers seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?

The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide world class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.

What are the day-to-day responsibilities?
  • Welcoming customers and listening to their needs
  • Using a consultative selling process to match the best vehicle to the Customer needs
  • Creating a great vehicle delivery experience for the Customer
  • Following up with Customers to ensure satisfaction
  • Prospecting through referrals and other creative approaches
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help Customers
  • Transition Customers to the Service Department to support their ownership experience
  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?
The performance of a Product Specialist is measured by achieving:
  • Targeted unit sales and gross profit
  • Targeted Customer Satisfaction Index

What are the requirements for this job?
  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state drivers license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:

  • Sales Manager
  • Financial Services Manager
  • Service Advisor

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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