Hotel Front Desk Agent

1 month ago

Binghamton, United States DoubleTree by Hilton Hotel Binghamton Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Handle customer complaints as necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent
•1+ year of hotel industry experience or related job preferred
•Well-versed in taking telephone calls and handling stressful situations

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