Home Services Customer Service Representative

2 months ago

Irvine, United States Yalent Full time
sta, a company by InVitro Capital, is transforming the home services industry by offering advanced electrical, plumbing, and HVAC services with the power of AI. We are dedicated to empowering the next generation of tradespeople while delivering high-quality, reliable solutions to our customers.

Job Overview:

sta is looking for a motivated and experienced Customer Service Representative to handle inbound calls, schedule appointments, and assist clients with inquiries. The ideal candidate will have experience in a previous home services industry role (electrical, plumbing, or HVAC) and a solid understanding of how to manage client requests while coordinating with technicians and internal teams to ensure smooth service delivery.

This is an on-site position in Irvine, CA that requires regular in-person attendance.

Requirements

Customer Service Representative, Responsibilities:

  • Professionally manage incoming calls, emails, and online inquiries related to electrical services.
  • Efficiently schedule service appointments and dispatch technicians using our AI-powered scheduling system.
  • Provide clients with accurate information regarding service offerings, pricing, and timelines.
  • Coordinate communication between customers, field technicians, and the office team to ensure seamless service execution.
  • Maintain detailed customer records, ensuring up-to-date information in our CRM system.
  • Resolve client issues and complaints with a customer-first mindset, escalating to management as necessary.
  • Proactively follow up with clients after services are completed to ensure satisfaction.
Minimum Qualifications:
  • Customer Service Experience: Minimum of 2 years in the home services industry (electrical, plumbing, or HVAC) required; candidates with at least 1 year will also be considered.
  • Stellar Communication Skills: Excellent verbal skills with the ability to clearly explain technical services to customers.
  • Technical Tools: Experience with scheduling software, CRM systems, and dispatch tools.
  • Organization & Multitasking: Strong ability to stay organized and effectively manage multiple tasks in a fast-paced setting.
  • Problem Solving: Solution-oriented approach when facing challenges.
  • Industry Knowledge: Familiarity with electrical, plumbing, or HVAC systems and terminology is highly preferred.
  • Language Skills: Bilingual in English and (Spanish or Mandarin) preferred.
Benefits

Why Join sta?
  • Competitive salary: We offer a competitive salary $28-$32/h plus quarterly bonus.
  • Benefits package: We offer Health Insurance, Dental, Vision and 401(k).
  • Career Growth: Opportunities to expand your role as the company continues to grow.
  • Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionHiring for a Customer Service Representative in Irvine, CASalary: $65,000.00 - $70,000.00 annually depending on experience100% Onsite Monday thru Friday; 8:00AM - 5:00PMQualifications:Minimum of 4 years of experience in a customer service role.Must have experience working within the raw ingredients, nutraceutical, food &...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: 9 Technology Dr Irvine CA 92618 United StatesJob Type: Full-TimeJob Description:We are seeking a dedicated and empathetic Customer Service Representative. The ideal candidate will be responsible for handling a high volume of inbound calls and providing exceptional service to...

  • Customer Service Representative

    7 days ago

    Irvine, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionCompany: Car Security Systems companyLocation: Irvine, CAPay Rate: $18.50 per hourSchedule: Mon-Fri (8am-5pm) - On SiteDuration: Temp to HireFull Job DescriptionResponsible for taking customer and employee calls while completing dynamic job assignments, technician tracking, and job rescheduling functions using technical...

  • Customer Service Representative

    2 days ago

    Irvine, California, United States Public Storage Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Public Storage. This is an exciting opportunity for individuals who enjoy working with customers and have strong communication skills.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to clients,...

  • Customer Service Representative

    2 days ago

    Irvine, California, United States Irvine Auto Retail IV LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Norm Reeves Automotive Group in Irvine, CA.

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    2 months ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month...

  • Customer Service Representative

    1 month ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    1 month ago

    Irvine, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative in Irvine, California. This role is based in the call center industry and will require the chosen candidate to handle customer queries, process applications, and maintain accurate records.Responsibilities:• Respond to customer...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    1 month ago

    Irvine, United States Motion Recruitment Full time

    Role: Customer Service RepresentativeDuration: 5+ months with extension on W2Location: On-site at Irvine CAPay rate: $22 per hour with benefits packageSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Motion Recruitment Full time

    Role: Customer Service RepresentativeDuration: 5+ months with extension on W2Location: On-site at Irvine CAPay rate: $22 per hour with benefits packageSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Specialized Recruiting Group Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...