Customer Service Representative

6 days ago

Irvine, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

Company: Car Security Systems company

Location: Irvine, CA

Pay Rate: $18.50 per hour

Schedule: Mon-Fri (8am-5pm) - On Site

Duration: Temp to Hire

Full Job Description

Responsible for taking customer and employee calls while completing dynamic job assignments, technician tracking, and job rescheduling functions using technical workforce management tools in our customer service center. Also responsible for relaying and recording information to field personnel via radio, telephone, messaging or other forms of communications. This is an entry level position for this job family.

  • Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician, operations managers, sales force, dealer clients, business office and end user customer.
  • Assist in driving field productivity through efficient call handling and support.
  • Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
  • Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary trunk rolls.
  • Escalate any issues outside of your technical scope.
  • Record customer service calls into scheduling system and data base to provide accurate customer service history in each customer account and record of service calls.
  • Assist the technicians over the phone by providing accurate information of issues and testing systems to ensure all services are working for the customer.
  • Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account.
  • Record and classify all inbound calls.
  • Assist all departments for billing, pricing, and training needs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: 9 Technology Dr Irvine CA 92618 United StatesJob Type: Full-TimeJob Description:We are seeking a dedicated and empathetic Customer Service Representative. The ideal candidate will be responsible for handling a high volume of inbound calls and providing exceptional service to...

  • Customer Service Representative

    1 day ago

    Irvine, California, United States Public Storage Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Public Storage. This is an exciting opportunity for individuals who enjoy working with customers and have strong communication skills.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to clients,...

  • Customer Service Representative

    1 day ago

    Irvine, California, United States Irvine Auto Retail IV LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Norm Reeves Automotive Group in Irvine, CA.

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    2 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    1 month ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    2 months ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    1 month ago

    Irvine, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative in Irvine, California. This role is based in the call center industry and will require the chosen candidate to handle customer queries, process applications, and maintain accurate records.Responsibilities:• Respond to customer...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Specialized Recruiting Group Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...

  • Customer service representative

    3 weeks ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionHello there, A Customer service representative is needed Direct Hire, Monday - Friday Armstrong Ave, Irvine CA 92606 Pay $21/hr. 2+ years of Customer Service representatives. JOB SUMMARY: A client company of AppleOne is seeking Customer Services Representatives for a Tax preparation company. This candidate will be responding to...

  • Customer Service Representative

    3 weeks ago

    irvine, United States Specialized Recruiting Group - Irvine, CA Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Specialized Recruiting Group - Irvine, CA Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...

  • Customer Service Representative

    3 weeks ago

    irvine, United States Specialized Recruiting Group - Irvine, CA Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...