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MI - Customer Service Representative
2 months ago
Summary Statement of Position: Maximize customer satisfaction and contribution margins by consistently and accurately processing orders, requests for price and delivery information, returns, order status, order expedites, and product literature; as well as the ability to orchestrate internal resources to meet customer needs. Responsibilities: Process inbound customer calls regarding order status, pricing, product availability, and delivery schedules. Develop knowledge of assigned customers, specifically a basic understanding of the buying process for OEM and MRO customer base. Demonstrate a basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems. Demonstrate the required ability to orchestrate resources to meet customer needs, which include technical support, warehousing, finance, service and fabrication centers, and purchasing. Demonstrate basic knowledge of SunSource technology and services offerings. Required Education and Experience: Education: A minimum 2-year degree in fluid power or formal training in industrial technology or related field. Experience: 2+ years of customer service experience in a manufacturing or distribution environment. Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail, and vendor pricing programs. Core Competencies: Demonstrate strong verbal and written communication skills as well as strong problem-solving skills. Demonstrate the ability to identify incremental selling opportunities within current customers from existing orders and to communicate and work with outside sales to win new business. #J-18808-Ljbffr
