Customer Service Representative
3 months ago
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nations premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they cant refuse
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today Were looking forward to getting to know you
Job Summary
The primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.
Essential Job Duties and Responsibilities
Create and maintain a high service, customer-focused environment
Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
Accept rent payments and forward to Assistant Portfolio Manager
Completes resident welcome calls and emails and creates smart home accounts
Processes HAP applications and assist with communication to Housing Authority
Perform outbound delinquency calls to residents for rent collections
Assist in managing resident responsible HOA Violations
Maintain awareness of ongoing expectations and changes that occur
Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
Perform other duties as assigned
Education and/or Experience
High school or GED
Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
Previous experience using property management software
Skills/Specialized Knowledge
Ability to work well under pressure and handle escalated calls with a calm demeanor
Possess strong communication and problem-solving skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Excellent organizational skills
Strong communication skills, both verbal and written
Ability to write clear and concise correspondence
Work collaboratively with team members
Other Requirements
Must maintain professional appearance.
-
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment that may be busy and noisy at times.
Salary Range $18.01 - $31.21 Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
-
Customer Service Representative
3 weeks ago
Castle Rock, United States U-Haul Full timeCompensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
-
Customer Service Representative
2 months ago
Castle Rock, United States U-Haul Full timeCompensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
-
Customer Service Representative
23 hours ago
Castle Rock, Colorado, United States Kroger Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Customer Service: Provide friendly...
-
Customer Service Representative
3 days ago
New Castle, Delaware, United States Harbour Textile Service Full timeJob OverviewWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative/Administrative Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Provide timely and effective customer service...
-
Technical Customer Service Representative
2 months ago
Castle Rock, United States CyTech Full timeJob DescriptionJob DescriptionWe are seeking a Technical Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...
-
Insurance Customer Service Representative
8 hours ago
Castle Rock, Colorado, United States USAA Full timeAbout USAAUSAA is a leading provider of insurance and financial services to the military community and their families. We are committed to serving our members with integrity and loyalty.The OpportunityWe are seeking a dedicated Insurance Customer Service Representative to join our team in Colorado. As a key member of our customer service team, you will be...
-
Senior Customer Service Representative
1 month ago
Castle Rock, United States Express Employment Professionals Full timeJob DescriptionJob DescriptionJob Title: Client Service RespresentativeLocation: Castle RockSalary: $26-$30/hr DOEHours: 7:30 am to 4:30 pm (1-hour lunch break)Employment Type: Direct HireJob Description:We are seeking a detail-oriented and organized Administrative Assistant to handle two of our major commercial accounts. The ideal candidate will have...
-
Customer Service Representative
3 days ago
Little Rock, Arkansas, United States Bert Black Service Companies Full timeJob SummaryBert Black Service Companies is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve...
-
Part-Time Customer Service Representative
1 month ago
Castle Rock, United States Outlets at Castle Rock Full timeABOUT OUTLETS AT CASTLE ROCK We are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping and dining experience to all who...
-
Customer Service Representative Nights and Weekend
2 months ago
Castle Rock, United States Planet Fitness Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...
-
Part-Time Customer Service Representative
1 month ago
Castle Rock, United States Outlets at Castle Rock Full timeJob DescriptionJob DescriptionABOUT OUTLETS AT CASTLE ROCKWe are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping...
-
Customer Service Representative
2 days ago
Castle Rock, Colorado, United States MAGNET SOURCE INC Full timeJob SummaryMagnet Source Inc is seeking a highly skilled Customer Service Associate II to join our Resale Department. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and sales coordination.Key ResponsibilitiesProvide timely and effective customer service, responding to inquiries and...
-
In Office Customer Service Representative
3 weeks ago
New Castle, United States Harbour Textile Service Full timeJob DescriptionJob DescriptionTired of working nights and weekends? Tired of Retail? Want a routine schedule? Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer...
-
In Office Customer Service Representative
3 weeks ago
New Castle, United States Harbour Textile Service Full timeTired of working nights and weekends? Tired of Retail? Want a routine schedule? Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service...
-
In Office Customer Service Representative
2 weeks ago
New Castle, United States Harbour Textile Service Full timeTired of working nights and weekends? Tired of Retail? Want a routine schedule? Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service...
-
Customer Service Representative
2 months ago
Castle Rock, United States K & G Petroleum Llc Defunct Full timeJob DetailsJob Location Store #716: 80 Plum Creek Parkway - Castle Rock, CO Position Type Full-Time/Part-Time Education Level High School Salary Range $18.00 - $19.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Description Job Title: Customer Service Representative Department: Operations Starting Wage: $18/hr and Bonus...
-
Customer Service Representative
2 months ago
Castle Rock, United States K & G Petroleum Llc Defunct Full timeJob DetailsJob Location Store #304 ; 1540 Lake Gulch Rd - Castle Rock, CO Position Type Full-Time/Part-Time Education Level High School Salary Range $17.00 - $18.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Description Job Title: Customer Service Representative Department: Operations Hiring Range: $17-$18/hr. depending on...
-
Customer Service Representative
2 months ago
Castle Rock, United States K & G Petroleum Llc Defunct Full timeJob DetailsJob Location Store #752; 7530 Village Square Dr - Castle Pines, CO Position Type Full-Time/Part-Time Education Level High School Salary Range $18.00 - $18.00 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Description Job Title: Customer Service Representative Department: Operations Hiring Range: $17-$18/hr. depending on...
-
Customer Service Representative
3 months ago
Castle Rock, United States K & G Petroleum Llc Defunct Full timeJob DetailsJob Location Store #731; 7610 Debbie Lane - Castle Rock, CO Position Type Full-Time/Part-Time Education Level High School Salary Range $18.00 - $18.50 Hourly Travel Percentage None Job Shift Any Job Category Customer Service Description Job Title: Customer Service Representative Department: Operations Starting Wage: $18/hr. + Bonus. Starting wage...
-
Customer Service Representative
11 hours ago
Castle Rock, Colorado, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...