![Genesco](https://media.trabajo.org/img/noimg.jpg)
Journeys Call Center Representative
3 weeks ago
As a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences.
Position Benefits
- 40% off employee discount at all Genesco retail locations and online.
- Advancement opportunities within the first 6 months of employment.
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance.
- 401K Contribution program.
- Journeys and Genesco Scholarship programs.
- Tuition and Student Loan Repayment assistance.
- Employee Assistance - Mental Health, Financial Planning, and Legal Advice.
- A fully equipped onsite gym.
- Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
- Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
- Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
- Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
- Ensuring and maintaining the safety, security, and privacy of all customer information.
- Completing additional tasks as required to support business needs.
- 1-2 years of customer service/retail experience preferred.
- Ability to speak and type fluently in English, using appropriate grammar, tone, and syntax.
- Strong communication and interpersonal skills (verbal and written).
- Ability to meet performance expectations and goals in a fast-paced, ever-changing environment.
- Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions.
- Ability to handle and resolve conflict positively and in a calm, professional manner.
- Meet minimum requirement for words per minute on a typing evaluation.
- Must be able to work 40 hours weekly with various 8-hour shifts during the following hours of operation: 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST).
- Willing to participate in recurring performance-based schedule bidding.
-
Journeys Call Center Representative
1 month ago
Nashville, United States Genesco, Inc. Full timeAs a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and informat Representative, Call Center, Journey, Customer Service
-
Journeys Call Center Representative
3 days ago
Nashville, Tennessee, United States Genesco Inc Full timeThe Ideal CandidateAs a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences.Position Benefits 40%...
-
Journeys Call Center Representative
4 weeks ago
Nashville, United States Genesco Inc Full timeThe Ideal Candidate As a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences. Position...
-
Journeys Call Center Representative
3 weeks ago
Nashville, United States Genesco Inc Full timeThe Ideal Candidate As a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences. Position...
-
Journeys Call Center Representative
5 days ago
Nashville, United States Genesco Full timeThe Idea l Candidate As a Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and canceling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store experiences. Position...
-
Call Center Representative
1 month ago
Nashville, United States M Street Enterainment, LLC Full timeM Street does more than deliver a remarkable dining experience at our four concepts. We are a team of passionate people who relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members. W Call Center, Representative, Leadership, Team Leader, Hospitality, Restaurant, Technology
-
Call Center Representative
5 days ago
Nashville, United States CULTURAL CAPITAL CONSULTING LTD Full time**Call Center Representative** **Responsibilities**: - Handle inbound and outbound calls in a professional manner - Utilize medical terminology to assist callers with inquiries - Perform data entry accurately and efficiently - Provide exceptional customer service to all callers - Assist with analyzing and resolving customer issues - Maintain a high level...
-
Nashville, United States Blueprint Full timePosition Summary: Nashville, TN Call Center Customer Service Professionals wanted Earn $17.00-$20.00/hr. (Base Salary + Performance Bonuses/Benefits)-Great Career Opportunity! *This is NOT a Remote Position* We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on...
-
Nashville, United States Blueprint Full timePosition Summary: Nashville, TN Call Center Customer Service Professionals wanted Earn $17.00-$20.00/hr. (Base Salary + Performance Bonuses/Benefits)-Great Career Opportunity! *This is NOT a Remote Position* We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on...
-
Nashville, United States Blueprint Full timePosition Summary: Nashville, TN Call Center Customer Service Professionals wanted Earn $17.00-$20.00/hr. (Includes an Hourly Base Salary + Performance Bonuses/Benefits)-Great Career Opportunity! *This is NOT a Remote Position* We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence...
-
Customer Service Representative-Call Center
6 days ago
Nashville, United States Blueprint Full timePosition Summary: Nashville, TN Call Center Customer Service Professionals wanted Earn $17.00-$20.00/hr. (Base Salary + Performance Bonuses/Benefits)-Great Career Opportunity! *This is NOT a Remote Position* We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on...
-
Spanish Call Center Representative
2 months ago
Nashville, United States Tivly Full timeJob Type Full-timeDescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their...
-
Call Center Sales Manager
2 weeks ago
Nashville, United States Virtual Full timeOur client, based in Nashville, TN, is looking to hire a direct hire, hybrid, Outbound Call Center Manager. This is a great opportunity to join a well-known organization, with strong retention, within the music and entertainment space. Duties: Oversee day to day team activities for the Licensing Representatives and Senior Licensing Representatives in...
-
Call Center Agent
1 month ago
Nashville, United States Venture Marketing Full timeWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Salary range: $18 - $24 per...
-
Call Center Agent
2 months ago
Nashville, United States Venture Marketing Full timeWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Salary range: $18 - $24 per...
-
Call Center Agent
3 weeks ago
Nashville, United States Venture Marketing Full timeWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Salary range: $18 - $24 per...
-
Call Center Sales Manager
2 weeks ago
Nashville, United States Vaco Full timeOur client, based in Nashville, TN, is looking to hire a direct hire, hybrid,Outbound Call Center Manager. This is a great opportunity to join a well-known organization, with strong retention, within the music and entertainment space. Duties: Oversee day to day team activities for the Licensing Representatives and Senior Licensing Representatives in an...
-
Call Center Sales Manager
6 days ago
Nashville, United States Vaco Full timeOur client, based in Nashville, TN, is looking to hire a direct hire, hybrid,Outbound Call Center Manager. This is a great opportunity to join a well-known organization, with strong retention, within the music and entertainment space. Duties: Oversee day to day team activities for the Licensing Representatives and Senior Licensing Representatives in an...
-
Call Center/ Customer Service
3 weeks ago
Nashville, United States Bartech Full timeLocation: Location: Call Center/ Customer Service in Nashville, TN at The Bartech Group **Location:** **Experience:** Not Specified **Job Description** **Job #:** 212599 **Job Description** Compensation (Range): 19-21 / hour If you are an experienced Call Center/ Customer Service looking for a position with a leading company, Bartech can help! We are a...
-
Communication Center Representative
2 weeks ago
Nashville, United States ComplexCare Solutions Full timeOverview: The Communication Center Representative will either work in SME (Supplemental Member Engagement - Direct to Member Communication) or MRR (Medical Record Review direct to medical facilities) and can be moved between lines of business when business needs change. SME Communication Center Representatives will conduct scheduling of appointments with...