Operational Support Specialist

2 weeks ago

Northampton, United States GSF Car Parts Full time

About The Role As the Operational Support Specialist for London you will be responsible for delivering process training to frontline Branch staff whilst supporting the Branch Network in reaching targets in compliance and shrinkage and resolving key operational issues. Main Duties Include:

Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated by PARC scoring or branch Audit results.

Maintain Operational Training plans for branches covered.

Offer basic training and support on Cash Banking processes

Complete Operational Audits.

Support completion of PARC scoring by providing data

Drive branches throughout month for process completion to ensure smooth month end completion.

Support Branch Stocktake Management programme.

Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes

Develop Key Team Members to ensure all inventory process are accurate and robust to enable accurate stock integrity

Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up – for instance RTS or warranty not dealt with.

Support Operations Managers and Audit in stock variance or Stocktaking investigations.

Provide front line support on small branch projects as appropriate e.g. small racking or range location changes, and on local branch projects as and when needed – e.g. new branch or branch move,

Provide support on any other projects as and when directed by Operations Manager.

Maybe required to be “the expert” on a particular subject & provide guidance & or deliver structured documented training physically or via teams

Working Hours: 42.5 hours per week - Monday to Friday About You What you'll need to succeed:

Operational experience, ideally gained in a multi-site Organisation

Good organisational skills

Enthusiastic with the ability to motivate others and lead by example

Excellent communicator, at all levels

Able to work well under own initiative

IT literate & proficient in use of Excel

Clean valid Driving Licence with the flexibility to travel (overnight stays may be required)

What we'll offer:

Up to 33 days annual leave, including bank holidays

Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more

Healthcare cash plan

Company pension

Group life assurance

Internal development programmes

Career progression opportunities

About Us GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure

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