Client Support Specialist

7 days ago


Northampton, Massachusetts, United States Checkwriters Inc Full time
We are looking for an exceptional, customer service focused, individual to join our Client Support team

Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience.

From interactions with our team to genuinely useful Payroll and HR software - we don't just provide an excellent product.

We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they've had with a payroll and HR provider.


We offer competitive pay and benefits, generous Paid Time Off, a comfortable, convenient, and state-of-the-art office, and company-sponsored social events.

This is an in-office position at our Northampton, MA location.

Who we're looking for:


Do you want to work in a fast-paced office with a fun environment? Do you want to help support our clients from a variety of industries and have an impact on the day-to-day customer success Checkwriters offers? If so, our Client Support Specialist role is for you.

We are looking for an energetic, organized, and compassionate individual who is seeking a long-term, successful career.

On a typical day you will:

  • Work directly with clients to fulfill their requests while building meaningful relationships.
  • Ensure all client payrolls are processed timely and accurately.
  • Verify all payroll data and maintain client information in a meticulous and confidential manner.
  • Communicate with clients and team members effectively.

You'll thrive in this position if you:

Enjoy problem solving:

you are someone who can take a step back and look at the bigger picture to determine why and how something took place and relay that to others clearly.


Are organized and analytical:

you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things "don't look right".


Are a natural people person:

you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the Checkwriters team.


Have a positive attitude:

we work hard, but we have fun It is essential that you are upbeat and contribute to our exciting atmosphere.



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