Current jobs related to Call Center Agent - Wichita - MCI Careers
-
Call Center Agent
4 months ago
Wichita, United States Dynata Full time*Applicants must reside in Kansas to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer...
-
Call Center Agent
3 months ago
Wichita, United States MCI Careers Full timePOSITION OVERVIEW: We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide...
-
Call Center Agent
3 months ago
Wichita, United States MCI Careers Full timePOSITION OVERVIEW: CALL CENTER AGENT (EVENINGS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work evening hours handling inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell...
-
Call Center Agent
2 months ago
Wichita, United States MCI Careers Full timePOSITION OVERVIEW: CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide...
-
Call Center Agent
3 months ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Inbound Call Center Representative
1 week ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Inbound Call Center AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.Key...
-
Inbound Call Center Agent
1 month ago
Wichita, United States MCI Careers Full timePOSITION OVERVIEW: We are looking for inbound call center agents to join our growing team! In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who...
-
Inbound Call Center Representative
2 weeks ago
Wichita, Kansas, United States MCI Military Recruitment Full timeJob Title: Inbound Call Center AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.Key...
-
Call Center Team Lead
4 weeks ago
Wichita, United States Mass Markets Full timeMass Markets Call Center Team Lead - Wichita, Kansas Looking to work for a fast-growing company? Start your career here at MCI. If you are a highly motivated individual with excellent communication skills, we need your help in managing customer service agents. While your team operates the phone for a variety of commercial, state, and federal projects, you...
-
Call Center Agent | Wichita, KS
3 months ago
Wichita, United States MCI Military Recruitment Full timePOSITION OVERVIEW: CALL CENTER AGENT | WICHITA, KS We are looking for call center agents in the Wichita, KS area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers managing the customer experience, educating and up-selling customers on products and services. Candidates...
-
Call Center Agent | Wichita, KS
3 months ago
Wichita, United States ValorVIP Full timePOSITION OVERVIEW: CALL CENTER AGENT | WICHITA, KS We are looking for call center agents in the Wichita, KS area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers managing the customer experience, educating and up-selling customers on products and services. Candidates...
-
Call Center Agent | Wichita, KS
3 months ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Inbound Call Center Representative
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Inbound Call Center AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.Key...
-
Call Center Representative
2 weeks ago
Wichita, Kansas, United States Dynata Full timeJoin Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely. We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect,...
-
Call Center Director
2 weeks ago
Wichita, Kansas, United States MCI Military Recruitment Full timeJob Title: Call Center DirectorMCI is a rapidly growing, industry-leading business process outsourcing and software development organization. As a high-growth organization with an entrepreneurial culture, we are committed to a high-octane, fun, and collaborative work environment. As a member of the MCI team, you will have a high degree of responsibility and...
-
4X10 Call Center Representative
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: 4X10 Call Center AgentJob Summary:MCI is seeking a highly motivated and customer-focused 4X10 Call Center Agent to support our commercial and public sector clients. As a key member of our team, you will be responsible for handling inbound and outbound customer contacts, providing exceptional customer service, and resolving technical issues in a...
-
Entry-Level Call Center Agent
3 weeks ago
Wichita, United States MCI Careers Full timePOSITION OVERVIEW: ENTRY-LEVEL CALL CENTER AGENT (PART-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new...
-
Call Center Team Lead
4 weeks ago
Wichita, Kansas, United States Mass Markets Full timeJob Title: Call Center Team LeadJob Summary:We are seeking a highly motivated and experienced Call Center Team Lead to join our team at Mass Markets. As a Call Center Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key Responsibilities:Lead a team of...
-
Entry-Level Contact Center Agent
5 months ago
Wichita, United States Mass Markets Full timeMass Markets - JobID: 13680 [Call Center Representative] As a Contact Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Lead fact-finding discussions to determine the best options for the customer;...
-
Entry-Level Call Center Agent
3 months ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS SALARY: $11.00 - $14.00 / hour POSITION OVERVIEW: ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with...
Call Center Agent
4 months ago
LOCATION:
Wichita, KS
SALARY:
$11.00 - $14.00 / hour
POSITION OVERVIEW:
CALL CENTER AGENT (HIRING IMMEDIATELY)
We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.
This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------:-
POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
CONDITIONS OF EMPLOYMENT:
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
DIVERSITY AND EQUALITY:At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER:The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCIs response to COVID-19 please visit www.mci.world/covid-19.
