Customer Service Advisor

2 weeks ago

Tacoma, United States Papé Group Full time

** Customer Service Advisor**

**Job Category****:** Sales **Requisition Number****:** CUSTO010151 Showing 1 location **Job Details**

**Description**

****PAPE MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION- TACOMA, WA****

****CUSTOMER SERVICE ADVISOR:****

Accepting applications for a Customer Service Advisor territory that will serve in the Tacoma, WA location of the Seattle Region. Responsibilities include:

* Providing OEM John Deere sales support for parts and service departments.

* Providing after-market sales support for the parts and service departments.

* Proactively monitoring customer fleet repairs and maintenance using telematics.

* Promoting and selling telematics subscription renewals, extended warranties and planned maintenance plans.

* Managing customer base using CRM software.

* Working hand in hand with customers and internal departments to get the job done.

Territory level business and relationship management skills, knowledge and experience in both parts and service are required. Experience planning, developing and executing sales action plans, and actual outside sales experience is helpful. Construction & Forestry machinery or similar industry knowledge is also very helpful. Must be self-motivated, and have excellent customer relations. Must have oral, written and computer/phone communication skills. Additionally, candidate must possess time management skills, and a strong desire to succeed in a fast paced and demanding environment.

****Why work for Pape:****

* **Competitive pay based on your skills, training and experience level**

* **Outstanding benefits including ** 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

* **Advancement** Pape is a dynamic, growth-oriented organization with a focus on promoting from within.

* **Stability and reputation** Pape is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape is known for their stability, their honesty and their integrity.

* **Equipment** We have the largest equipment inventory in the West and an unparalleled parts inventory

* **Employee impact** Enjoy an open-door policy where your voice will be heard and your opinions will matter.

* **Training** You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

*****The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.*****

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Required**

**Self-Starter****:** Inspired to perform without outside help

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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