Customer Service Assistant
4 weeks ago
**Customer Service Assistant**
* Tacoma, WA, USA
* Full-time
* Job Posting Date: 8-Dec-2021
* Shift: 1st Shift
* Department: Customer Service
**Company Description**
**NS BlueScope - Coated Products North America** (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand, and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States and is an industry leader on the forefront of offering innovative steel product solutions. With over 600 employees and eight manufacturing plants across the Western United States, we have built trusted brands which have served the construction industry for almost 50 years.
**AEP Span**, a Division of ASC Profiles LLC. is a leading manufacturer of architectural metal products, offering performance rated structural roof and siding. AEP Span affords the architectural community design flexibility and freedom of expression by allowing architects to design and specify roofing and framing systems for new construction and re-roofing applications. AEP Span blends traditional design with contemporary technology and tested values. The innovative thought that goes into the product design, customer service and consideration for the installer is what makes AEP Span's roofs and walls protect not only buildings, but reputations. AEP Span has operations in Tacoma, Washington and West Sacramento, California. Recruiting for incumbent to Northern Seattle Territory. Must reside and travel within the territory at least 50% of the time.
**Job Description**
The Customer Service Assistant provides assistance to the Customer Service Department by providing order entry and helping customers either on the phone with inquiries regarding
* Accurately input orders following the companys defined Product Offer Manual guidelines, order related policies and procedures, watching for missing/conflicting information and proper adherence to order detail scanning procedures.
* Use appropriate delivery channels to route customer requests and/or communication received. Cannels may include; phone, email, fax customer service or OSR, to reach / respond to customers in a timely fashion. Assist customers over the phone regarding general questions and directing them to the appropriate Customer Service Rep if further information is needed.
* Proofread orders and question conflicting or missing details prepped by the CSR, and by comparing customer purchase orders against sales order confirmations, to ensure accurate entry of order information.
* Performs follow-up activities on will calls, order clarification, delayed shipments, and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinating / communicating with various internal departments to answer questions, provide clarification or make changes to orders.
* Assist customer service by consistently monitoring and responding to inbound customer faxes and / or emails, therefore reducing unnecessary inbound calls related to the communication.
* Work on special projects as assigned. Identify, quantify/recommend, and take an active role in improvement opportunities.
**Qualifications**
**Minimum:**
* High School diploma or GED
* 2+ years of Customer Service or front office experience
* Knowledge of manufacturing processes and procedures
* Proficient use of office machinery including, fax machine, copier and scanner
* ERP system
**Preferred:**
* SAP ERP Systems
* Inside Sales experience
* Knowledge of ASC Products
**Skills & Competencies:**
* Ability to maintain composure in stressful situations
* Ability to multi-task
* Ability to work with a sense of urgency
* Customer service orientation
* Excellent written and verbal communication skills
* Follow BlueScope safety framework
* Proficient experience in Microsoft Word, Excel and Outlook
* Strong interpersonal and organizational skills
**Additional Information**
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
**EEO Employer/M/F/Disabled/Protected Veteran**
**BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.**
Customer Service Assistant
* Tacoma, WA, USA
* Full-time
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