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SEASONAL Travel Customer Service Specialist

4 months ago

Tacoma, United States AAA Washington Full time
Seasonal Travel Customer Service Specialist

AAA Washington -Tacoma

PT-FT hours available

Become a brand ambassador for the travel industry As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Tacoma, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories. This position is a seasonal position expected to last approximately 11 weeks. Hours are flexible to accommodate part-time hours and full-time hours M-F based on business needs.

Successful candidates will have a minimum of 1+ years of experience in customer services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus

MAJOR RESPONSIBILITIES INCLUDE:

• Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents

• Handle customer needs or connect them with the right expert for resolution

• Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients

• Act as a subject matter expert for AAA membership

• Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card

• Utilize a POS system and accurately process transactions

Preferred Qualifications:

• Associate or bachelor's degree

WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

SALARY:

• Target hiring salary is $20.63 per hour

RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

• AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

• We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

• We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

• AAA Washington is a drug-free workplace.

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