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Level 2 Networking Technician

3 months ago

Hillsboro, United States Excell Full time

At eXcell, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

Our client is currently seeking a Level 2 Networking Technician to join their team onsite in Hillsboro, OR. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams. This role may require travel.

Duties and Responsibilities:

  • Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) for Network related Service Request, Asset Management and Inventory, Decommissioning of assets, and Material Ordering
  • Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of faulty cabling or hardware components
  • Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customer
  • Participating in hardware rack and stack installation or decommissioning of both network and server equipment, cable management, and Fiber and / or Copper Patch cables
  • IT assets must be identified, located, and stored in the approved physical location and within the asset management tracking system to allow quick finding and assigment to associated tickets and techs
  • Ensuring the accuracy of newly received asset record information as well existing asset changes is up to date in asset management database (ServiceNow)
  • Receiving of network hardware or material shipments
  • Validating purchase order accuracy of hardware / material received
  • Unboxing, discard, and recycling of materials
  • Moving equipment from dock to staging areas or install destination
  • Scanning and labeling of installed devices (network or server)
  • Designating parts identified for spare part stock inventory
  • Proper e-waste handling and disposal
  • Equipment shipping and receiving as needed
  • Providing escort service for vendors / techs
  • Working in datacenters, networking rooms
Skills and Qualifications:
  • Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1 to 3+ years of progressive experience in the specialty in lieu of every year of education
  • Minimum 2+ years of IT experience
  • Previous work experience performing asset management and inventory functions
  • Must be highly organized to manage the IT assets including coordinating ordering, validation of purchase, physical receipt, storage, software licenses, certificates of authenticity, and any other relevant documentation
  • Working knowledge of Microsoft Excel for creating or maintaining Excel spreadsheets that are used for tracking, reporting informational and metric accountability purposes
  • Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
  • Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
  • Must be able to work independently as well as in teams of 3-4 and be flexible
  • Must be able to lift 35 lbs. solo
  • Must be willing to travel between buildings using personal car / foot
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
  • Ability to communicate by telephone, email, or face to face
  • Structured Network Cabling experience
    • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
    • Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC
  • WIFI hardware experience
    • Wireless LAN Controllers
    • Wireless Access Points
  • Networking experience
    • IP Addressing, Layer 2 VLAN etc
  • Experienced in Ethernet Switching hardware
    • Chassis, Supervisor, Line Cards, Power Supplies etc
    • Transceiver Types - SX, LX, SR, LR etc
  • Cable Troubleshooting Knowledge / Experience
    • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber - OTDR Testing
    • Fluke Aircheck: Wireless Testing


We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.