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Customer Operations Specialist

2 months ago

Elmhurst, United States NSI Full time

Job Title: Customer Operations Specialist Location: Remote (only apply if you're located in the Chicago area or willing to relocate) Reports to: Senior Customer Operations Manager Job Type: Full-time Company Overview: NSI is a leader in the natural and sustainable food industry, committed to delivering high-quality, environmentally-friendly products to our customers. We are dedicated to sustainability, innovation, and excellence in everything we do. Position Summary: We are looking for a highly motivated and driven Customer Operations Specialist to start as soon as possible. As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer's urgent needs and specific requests, you'd be a perfect fit for this position. The Customer Service Coordinator will support and improve the operations involving clients and will be the key point of contact for all customer-related inquiries. Key Missions will include: Coordinates key customer inquiries in a timely fashion Organizes customer setup, documentation preparation, new item forms creation, and reporting in the ERP system Confirms order receptions, sends ETA to customer/distribution centers, and follows through on fulfillment Liaises interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review Resolves order discrepancies via coordination with customers, sales, operations, and accounting Handles customer inquiries, concerns, and any communications in a clear, professional, and concise manner Coordinates logistics for outbound shipments, ensuring timely and efficient delivery. Achieves productivity standards and goals while maintaining the highest level of customer service Engages in process improvement creates new standard operating procedures Essential Requirements and Qualifications: A Bachelor's degree in business administration or related field 2-4 years of experience in customer operations or sales administration Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus Experience and comfortability using an ERP system (SAP Business One preferred). Mac experience is a plus. Maintains extreme attention to detail all-the-while working in a fast paced environment Strong organizational, time management and problem solving adeptness Preferred Requirements and Qualifications: Experience working with similar retailers/customers of NSI An affinity for the products and mission of NSI Work environment: Remote work available but candidates must be living in Chicago to be in close proximity to NSI's office locations. Please do not apply if you are not willing to relocate. What We Offer: 100% employer paid premium health insurance including medical, dental and life insurance Supplemental coverage for vision, disability insurance, cancer, and hospital stays Generous vacation, paid holidays (14), sick days (6), and you get your birthday off 401(k) retirement plan with employer match Flexible, remote position NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. #LI-Remote