Dealer Services Coordinator II

2 months ago

Las Vegas, United States Cox Enterprises Full time

**Primary Location:** 6600 Auction Ln , Las Vegas , NV , US **Outside Dealer Services Coordinator II**

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

**Job Scope:**

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

**Key Responsibilities:**

* **Outdoor position will be required to work in all weather conditions**

* Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

* Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

* Educates dealers on all Manheim products and services

* Investigates, troubleshoots, and resolves customer problems and issues

* Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

* Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

* Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

* Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

* Follow- up as necessary

* Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

* Review vehicles in sale line up, locate missing vehicles, and work with account coordinators

**Qualifications:**

* High School Diploma or equivalent required

* Effective communication (written and spoken) and interpersonal skills required

* Ability to work in a high performance, fast-paced team environment

* Computer skills, including ability use Internet and MS Office

* Ability to adapt to and work effectively within a constantly changing environment

* Excellent customer service and problem solving skills required

* Ability to sit or stand for prolonged periods of time

* Ability to perform repetitive tasks

* Manual dexterity

Who We Are

**About Cox Automotive**

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

**About Cox**

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

**Benefits**

* Generous compensation plans

* MyTime: Flexible time off policies

* Free in-network womens healthcare

* Cox U: Thousands of free online classes

* Dollars for Ideas: Well pay for your continuing education

* Adoption assistance

* Home & Auto insurance

* Pet insurance for your fluffy loved ones

* Telehealth: Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way

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