Current jobs related to Member Service Representative II - Las Vegas - Silver State Schools Credit Union

  • Customer Service Representative

    4 days ago

    Las Vegas, Nevada, United States LOL Kids Club II LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at LOL Kids Club II LLC. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our playground and common areas.Key ResponsibilitiesCleaning and Maintenance: Sweep, vacuum, mop, scrub,...

  • Member Service Representative II

    3 months ago

    Las Vegas, United States Silver State Schools Credit Union Full time

    Member Service Representative II Full Time (40 Hours) Monday - Saturday (Varies) Friday 9 am to 6 pm Tule Springs Branch 840 Farm RD Las Vegas, NV 89131 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding...

  • Member Service Representative II

    3 months ago

    Las Vegas, United States Silver State Schools Credit Union Full time

    Job DescriptionJob DescriptionMember Service Representative IIFull Time (40 Hours)Monday - Saturday (Varies)Friday 9 am to 6 pmTule Springs Branch840 Farm RDLas Vegas, NV 89131PURPOSE:The primary purpose of this position is to assist Silver State Schools Credit Union tolive out its Mission, "Excellent Member Service and Financial Solutions - For Life," by...

  • Customer Service Representative II

    3 months ago

    Las Vegas, United States TSYS Full time

    Customer Service Representative II page is loaded **Customer Service Representative II** **Customer Service Representative II** locationsLas Vegas, NV time typeFull time posted onPosted 6 Days Ago job requisition idR0029164 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments...

  • Senior Member Service Representative

    16 hours ago

    Las Vegas, United States Silver State Schools Credit Union Full time

    Senior Member Service Representative Full Time (40 Hours) Monday - Saturday (Varies) Friday 9 am to 6 pm Tropicana Branch 2250 E. Tropicana Ave., Suite 5 Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by...

  • Senior Member Service Representative

    2 weeks ago

    Las Vegas, United States Silver State Schools Credit Union Full time $25 - $27

    Job DescriptionJob DescriptionSenior Member Service RepresentativeFull Time (40 Hours)Monday - Saturday (Varies)Friday 9 am to 6 pmTropicana Branch2250 E. Tropicana Ave., Suite 5Las Vegas, NV 89119PURPOSE:The primary purpose of this position is to assist Silver State Schools Credit Union tolive out its Mission, "Excellent Member Service and Financial...

  • Financial Services Representative II

    2 weeks ago

    Las Vegas, Nevada, United States Silver State Schools Credit Union Full time

    Job OverviewPosition: Accounting Representative IIEmployment Type: Full Time (40 Hours)Schedule: Monday - Friday, 8 AM - 5 PMOBJECTIVE:The primary objective of this role is to support Silver State Schools Credit Union in fulfilling its mission of providing "Exceptional Member Service and Financial Solutions - For Life." This involves delivering exemplary...

  • Member Service Representative

    3 months ago

    Las Vegas, United States Guadalupe Credit Union Full time

    ** Guadalupe Credit Union** ** Member Service Representative** Las Vegas, NM 87701 Were looking for a **Member Service Representative** to process accurate transactions for credit union members, and look for ways we can financially empower those we serve. **Location: Las Vegas, NM** **Full-Time:** 40 hours per week: varies Mon - Thur 8:15 AM to 5:30 PM....

  • Customer Care Representative I/II

    1 week ago

    Las Vegas, United States Elevance Health, Inc. Full time

    Customer Care Representative I, II - Location: Must live within 50 miles of the Las Vegas, NV Pulse. Point. Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. Previously known as Anthem, Customer Care, Representative, Healthcare, High School, Benefits, Customer Service, Retail

  • Accounting Representative II

    2 months ago

    Las Vegas, United States Silver State Schools Credit Union Full time

    Job DescriptionJob DescriptionAccounting Representative IIFull Time (40 Hours)Monday - Friday, 8 AM - 5 PMHeadquarters 630 Trade Center DrLas Vegas NV 89119PURPOSE:The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding...

  • Customer Care Representative I/II

    1 week ago

    Las Vegas, United States Elevance Health Full time

    Anticipated End Date: 2024-10-14 Position Title: Customer Care Representative I/II Job Description: Customer Care Representative I, II Location: Must live within 50 miles of the Las Vegas, NV PulsePoint Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have...

  • Customer Service Representative

    2 months ago

    Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient

  • Call Center Representative II

    1 month ago

    Las Vegas, United States Silver State Schools Credit Union Full time

    Job DescriptionJob DescriptionCall Center Representative IIFull Time (40 Hours)Monday - Saturday (Varied)Friday 9am - 6pmHeadquarters630 Trade Center DriveLas Vegas, NV 89119PURPOSE:The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by...

  • Customer Service Representative

    3 days ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Professional Answering Service, LLC. As an Operator, you will be the first point of contact for our clients, providing exceptional service and support to their customers.Key ResponsibilitiesCustomer Greeting and Support: Courteously greet...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    About Professional Answering Service, LLC Professional Answering Service, LLC is a leading provider of comprehensive communication solutions for businesses of all sizes. We pride ourselves on delivering exceptional customer service and support to our clients, ensuring their calls are answered promptly and professionally. Job Description: Customer Service...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    3 months ago

    Las Vegas, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Member Services Representative

    3 months ago

    Las Vegas, United States Planet Fitness LV-Deer Springs Full time

    Job DescriptionJob DescriptionAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The...

  • Team Member

    2 weeks ago

    Las Vegas, Nevada, United States DRG Meats, LLC Full time

    About DRG Meats, LLCDRG Meats, LLC is a dynamic and growing company in the food service industry. We pride ourselves on being a people-first organization, with a strong focus on building a positive and inclusive work environment.Our CORE ValuesWe live by six core values that guide our actions and decisions:· Respect - We treat each other with kindness,...

  • Storage Customer Service Representative

    4 weeks ago

    Las Vegas, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service, ensuring that customers get all the help they need...

Member Service Representative II

1 month ago

Las Vegas, United States Silver State Schools Credit Union Full time
Member Service Representative II

Full Time (37 + Hours)

Monday - Saturday (Varies)

Cimarron

8275 W. Flamingo Rd

Las Vegas, NV 89147

PURPOSE:

The primary purpose of this position is to assist Silver State Schools Credit Union to

live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
  • To deliver service in alignment with our Service Commitments
    • I will earn respect and build trust by acting with integrity in every situation.
    • I will understand my role in supporting the team to achieve our purpose.
    • I will focus on people over products and build lasting relationships.
    • I will take ownership and accept responsibility.
    • I will treat my coworkers with the same high standards as I treat my member.
    • I will continuously look for ways to improve myself, my credit union, and my community.
    • I will accept there is no "they". We are one working toward the same mission.
    • I will commit to the core values.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Meet or exceed established sales and service goals.
SUMMARY:

Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems.

Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.

Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations.

Within written authorities and in accordance with sound underwriting practices as set forth in policy/procedure manuals, this position examines, evaluates, inputs data, and assists with qualifying the borrower/member application request for secured/unsecured fixed rate loans or open-end lines of credit.

All new account and/or loan applications, and any services or products requested by a member are expected to be facilitated including proper communication and documentation within the required service standard levels set forth by the institution.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II:
  • Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products.
  • Contributes to the credit union's strategic focus on loan & member growth and member service.
  • Ability to organize and prioritize work to ensure timely and accurate opening, processing, funding of all accounts (accounts and loans).
  • Processes and opens new accounts and additional services while meeting cross-sell performance standards.
  • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
  • Responsible for accurately completing all Safe Deposit Box services.
  • May Process a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issues certificates, drafts, and other negotiable instruments.
  • Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment.
  • Take ownership of all member requests or complaints with minimal need to refer to another department within the Credit Union.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of Credit Union's automated services.
  • Analyze completed loan applications and supporting documentation submitted by the borrower. Analyzes the applicant's financial status, credit history, and collateral, when applicable, to determine feasibility of qualifying the requested loan.
  • Provides counseling to applicants, members, and dealers regarding loan decisions and applicable policies and procedures. Ensures that the policies and procedures are adhered to within established guidelines. Acts as a liaison between members and dealers to generate quality loans that are within established guidelines.
  • Responsible for accurately completing and reviewing all loan applications, gathering supporting documentation, analyzing applicant's financial status and credit worthiness, and valuing the collateral prior to submitting applications to Consumer Lending for a credit decision.
  • Looks for ways to qualify the loan request by gathering additional information when needed, presenting counteroffers when applicable, and suggesting cross-sell opportunities to the origination source.
  • Completes each applicable task, stipulation, or condition within lending platform as applicable.
  • Ensures all executed documentation and packets (includes all forms for new accounts and loans) are complete, accurate and archived according to policy requirements and compliance regulations.
  • Responsible for complete and accurate analysis and input of income verifications, title reports, and collateral appraisals, when needed.
  • Describes and recommends suitable insurance products and ancillary products.
  • Responsible for efficiently and accurately communicating all credit decisions to applicants in a timely manner.
  • Outbound calling may be required for campaigns, promotions, and pre-approved offers.
  • Explains the features and benefits of all credit union electronic services. Included but not limited to the following: (Debit Card, Mobile Banking, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit, and Payroll Deduction)
  • Assist with auditing (cash balancing, atm balancing, instant issue cards etc.)
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Perform all required functions with accuracy, efficiency, dependability, and within the Credit Union's standard of conduct.
  • Competent and confident in the sales environment.
  • Cooperative and positive attitude toward members, potential members, and credit union team.
  • Maintain a professional appearance and demeanor.
  • Understand the importance of "first responders" tile in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) Associate's degree (A. A.) preferred or equivalent from two year college or technical school; and a minimum of 2-4 years banking or credit union experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE