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Dealer Support Representative

2 months ago

Las Vegas, United States Fox Dealer Full time $50,000 - $60,000
Job DescriptionJob Description

**You must be located in the Las Vegas area to apply; this position is currently a hybrid role (on-site 3 days a week; remote 2 days a week)**

Fox HQ is located in: Pasadena, CA

Position Summary:

Is providing white-glove customer service important to you?
Do you want to work for a company where you can work hard & play hard?
Look no further...

At Fox Dealer (an Equal Opportunity Employer), a Dealer Support Rep is responsible for maintaining customer (dealer) websites and providing exceptional customer service while being proactive and maintaining great client relationships.

Essential Duties and Responsibilities: 

Proactively collect monthly dealership offers

Assign tasks to design, media, and/or development teams on a daily basis
Ensure all assigned tasks are completed efficiently and accurately
Troubleshoot inaccuracies or problems while monitoring client websites

Act as the main point of contact at Fox Dealer for client requests

Perform monthly QA of all assigned dealership sites

Qualifications:
Must possess organizational and communication skills, both written and oral

Strong ability to manage multiple tasks and priorities
Problem solver by nature

Must be detail oriented with the ability to meet deadlines

Highly motivated and a true team player

Self-starter who can take direction well

Strong sense of urgency

Education and/or Experience:

Ideally 2+ years’ experience in a Support/Customer Service role handling multiple clients

1+ years’ experience handling difficult customers

Some experience in a trouble-shooting capacity

College Degree preferred but not required with experience

Technical Skills:
Proficient in Google Suite

Aptitude for working within a CRM (Salesforce preferred)

HTML experience a plus, but not required

Adobe Photoshop experience also a plus


Salary Range: 50k-75k annually; however, this is an hourly position

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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