Account Manager

2 weeks ago

Nashville, United States Fleetcor Full time

Account Manager Nashville, TN, USA Req #9072 Wednesday, June 12, 2024

Account Manager

What We Need

Corpay is currently looking to hire an Account Manager within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and sustaining client growth. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services to support portfolio retention. Account Specialists III work directly with clients to provide day-to-day account support and problem resolution through inbound emails and phone calls. Conducts new customer onboarding calls, including training and education. Makes decisions regarding the setup and support of the client base and has the ability to approve financial fees and or transaction concessions. You will report directly to the hiring manager and regularly collaborate with team(s)/department(s).

How We Work

As an Account Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Nashville office and home office set up
  • Company-issued equipment
  • Formal, hands-on training
  • Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

  • reacting quickly and decisively to resolve customer issues in a professional manner
  • working calmly in a fast-paced team environment; managing special projects without compromising other responsibilities
  • Responding to calls and emails (Cases); utilizing available tools to track appointments and manage priorities
  • In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients
  • Effectively interacting with internal departments to support the customer base.
  • Introducing and promoting other Comdata products to a satisfied client base; promoting lead generation to sales Account Executive Team.
  • Retaining client base of accounts and associated revenue through an appropriate level of contact with clients.
  • Maintaining detailed account information in the contact management software
  • Meeting minimum productivity requirements in regard to department goals and standard operating procedures.

Qualifications & Skills

  • A high school diploma or GED is required; an Associate or Bachelors degree is strongly desired.
  • Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, and follow-up skills.
  • Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
  • Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities.
  • In-depth knowledge of products, services, and systems; ability to proactively recommend best practices to clients.
  • Proficient phone and computer skills; Ability to answer and manage ncoming calls, make outbound calls, and work with the other internal departments.

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1 st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Corpay is an Equal Opportunity Employer.

Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status

protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Other details
  • Job Family Account Management
  • Pay Type Hourly
  • Employment Indicator Employee
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