OFF/Banking Center Manager

2 weeks ago

Kansas City, United States Security Bank of Kansas City Full time
Job Details

Job Location
TIFFANY SPRINGS PKWY Lvl1 - Kansas City, MO

Position Type
Full Time

Job Category
Banking

Description

If you are looking for a challenging and rewarding career, we'd like you to join our Security Bank of Kansas City team Our banking professionals receive paid training and ongoing education, opportunities for growth and advancement, great benefits, and use the latest in technology to help make the experience at Security Bank of Kansas City a pleasant one for our staff as well as our customers

Job Description:

A Banking Center Manager is responsible for delivering an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support and service to new and existing Security Bank of Kansas City customers using in-person interactions, phone calls and e-mails, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.

Job Requirements:
  • Create market specific business development strategies and activities to grow market share by developing new household and business relationships to ensure office budgets are met.
  • Assemble and lead a knowledgeable team that displays effective sales techniques including, however not limited to, utilizing open ended questions, active listening, and comprehension skills, overcoming objections, and closing.
  • Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
  • Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
  • Properly identifies customers on every interaction using established guidelines and procedures.
  • Provides accurate account information using account security procedures.
  • Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
  • Recognizes inconsistencies regarding checks being deposited and account activity.
  • Understands check hold processes and procedures.
  • Must be customer-focused and able to convey information in an enthusiastic and positive manner.
  • Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
  • Supports individual and enterprise goals as determined by management.
  • Utilizes system software provided.
  • Promotes honest and open communication throughout the organization.
  • Demonstrates behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics.
  • Works with other departments to ensure the workflow or process is providing the best service to the customer.
  • Entrepreneurial approach to building market share and problem solving.
  • Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.
  • Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.
  • Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
  • Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
  • Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.
  • Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little to no supervision.
  • Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.
  • Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
  • Issues money orders, cashiers checks and redeems savings bonds.
  • Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
  • Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
  • Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
  • Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
  • Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  • Performs account servicing duties, create a wonderful client experience in the lobby, on the teller line, on the phone and in the community.
  • Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met.
  • Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand.
  • Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
  • Actively coach, develop, motivate, and mentor employees to ensure employee satisfaction and a superior customer experience.
  • Actively participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products and brand.
  • Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.
  • May be called upon as needed to accurately maintain, verify, and balance a cash drawer following the Banks standard operating procedures.
  • May work on special projects or be assigned special roles as requested by Retail Management or Regional Management.
  • Assists with the training of new employees and provide continuing training for current employees.
  • Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.
  • Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site.
  • Performs other duties as assigned.
Qualifications:
  • Minimum 2-3 years banking and previous management experience preferred.
  • Leadership experience with a proven record of business development and associate coaching and development.
  • Strong knowledge of bank products, policies, and procedures. Recent Retail Banking or new accounts experience required, including the ability to market to new and existing customers.
  • Previous Teller experience required with an excellent balancing record preferred.
  • Experience with computers working in a Microsoft Office and Windows environment. Previous experience with Jack Henry or other similar software preferred.
  • Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner, using proper grammar and spelling.
  • Demonstrated ability to use tact, diplomacy, and present a professional personal appearance (including body language, tone of voice, hygiene, and attire).
  • Ability to put people at ease.
  • Ability to listen to the customer to identify customer needs and develop creative, workable solutions to satisfy those needs.
  • Recent cash handling and customer service background.
  • Analytical (statistical), organizational, time management, and problem-solving ability.
  • Proven ability to collaborate, solve problems, manage time wisely and work with limited supervision.
  • In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily as scheduled.
  • May be required to become NMLS registered.
Qualifications

Equipment Requirements:
  • Emerging bank technology to include mobile, on-line and ATM/ITM
  • Personal Computer/Monitor/Laptop
  • Currency Recycler (if applicable)
  • Multi-Line Phone Telephone System
  • Voice Mail System
  • Calculator
  • Copy Machine
  • Pneumatic Tube System (including operation of microphone)
  • Coin Machine (if applicable)
  • Automatic Currency Counter
  • Teller Capture Scanner
Software Requirements:
  • Proficient with the Microsoft suite of products
Physical Requirements:
  • Moving Objects Weighing 15 Lbs.
  • Sitting 20% of the Day
  • Standing 60% of the Day
  • Walking 20% of the Day
  • Removing Objects from Shelves
  • Dexterity/Coordination
  • Reading Material/PC Monitor
  • Writing/Typing
  • Speaking/Communicating
  • Listening/Hearing
  • Ability to Perform Repetitive Hand Movements (e.g., when performing data entry)
  • Ability to Travel to Various Worksite Locations and Departments


Other Information:

Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.

Security Bank of Kansas City is an Equal Opportunity/Affirmative Action employer.

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