Lead Product Manager

3 weeks ago

San Francisco, United States PayZen Full time

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.
About the Role As a Lead Product Manager at PayZen, you will help drive the product strategy and roadmap for the servicing platform. You will help provide a delightful multi-channel servicing experience to our customers. You will own the self-service flows as well as the contact channel journeys associated with the servicing experience. Were looking for team members eager to contribute to the growth of a product thats helping every American by increasing the affordability of healthcare.
We are a global company operating in the United States and Israel, and this role is expected to collaborate across time zones. This role will be based in our San Francisco office.

What you will do
  • Own products and features that help increase the affordability and access of healthcare for millions of Americans by providing a phenomenal servicing experience
  • Build a strategic roadmap for our servicing platform and take product concepts from idea through validation, shipping, measurement, and iteration
  • Collaborate and execute initiatives across a team of global colleagues in design, engineering, and data science to deliver an outstanding servicing experience to our customers
  • Understand and socialize the needs of our customers by collaborating with design on user research, competitive analysis, and market research
  • Define and analyze metrics that inform the success of our products
  • Represent the team's work effectively in writing and presentations to the executive leadership
  • Maximize efficiency in a fast-moving environment
What you will bring
  • At least 4+ years of experience as a product manager for servicing, with a proven track record of developing and executing on product strategies that align with business goals.
  • At least 2+ years of experience in developing and launching consumer-facing products, with a deep understanding of consumer needs and behaviors, preferably in FinTech.
  • Strong analytical skills with a deep understanding of KPIs, OKRs, and other key metrics. Experience in using data to drive decision-making and prioritize features based on impact to the company.
  • Ability to gather and synthesize information from multiple sources and create clear and comprehensive product specs (PRDs) that minimize the need for additional research by engineers.
  • Experienced in setting up, launching and measuring experiments to validate product hypotheses.
  • Excellent communication skills with the ability to work closely with cross-functional teams, including engineers, designers, and stakeholders, to gather requirements and ensure successful product launches.
  • Ability to manage multiple projects, prioritize effectively, and deliver high-quality products on time and within budget.
  • Familiarity with the latest technologies and trends in the industry and the ability to work closely with engineers to ensure the feasibility and technical soundness of product ideas.
  • Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both.
  • Ability to work from the company's San Francisco office.
What we offer
  • An opportunity to positively affect the lives of thousands of patients
  • A flexible lifestyle that fits the modern work-life balance
  • A chance to join a high-growth company at an early stage
  • Highly skilled co-workers with whom you can grow your skill set
  • Be a part of a team that revolutionizes medical payments in ways never seen before
  • The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
  • Competitive pay and stock options
Notes about the role: - We determine leveling for Product Manager roles during the interview process. - This role is hybrid for Bay Area residents.

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