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Patient Experience Specialist

1 month ago

Mt Vernon, United States ProgressiveHealth Full time
Patient Experience Specialist - ProgressiveHealth of Indiana, LLC - Mt. Vernon, IL

We are looking for a full-time Patient Experience Specialist to join our team This person will be our front office medical receptionist within a clinical setting in a multi-setting facility. Come be a part of a growing organization in a progressive, supportive, and innovative team

What will you be doing in this role?

  • Coordination and performance of all front office operations
  • Answering a multiline telephone
  • Greeting patients
  • Insurance verification and authorizations
  • Scheduling appointments
  • Completing necessary documentation
  • Supporting office staff as needed
This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:
  • Have a high school diploma or general education degree (GED)
  • Have at least 1 year of related experience or training is preferred
  • Have previous experience in a customer service or clerical role
  • Display a high degree of professionalism in both written and verbal communication
  • Have the ability to work both independently and in a team environment, without constant supervision
  • Ability to effectively manage time and prioritize tasks
  • Demonstrate strong detail orientation with the ability to adapt to change
  • Demonstrate strong follow-up and follow-through skills.
  • Be able to maintain confidentiality.
  • Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
What you get from us:
  • Opportunity for important work/life balance
  • Paid time off (PTO) & paid holidays
  • A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
    • Health improvement plan opportunities to lower premium costs
  • FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
    • Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
  • Company-sponsored basic life/AD&D insurance and long-term disability insurance
  • 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after the probationary period
  • Continuing professional development
  • Opportunities for growth and advancement


About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more We are dedicated to delivering superior care and improving both patient and client outcomes.With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

An Equal Opportunity Employer