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Field Service Engineer

1 month ago

Oklahoma City, United States Abbott Laboratories company Full time

Field Service Engineer (Oklahoma City, OK) Apply Locations: United States - Oklahoma - Oklahoma City Time Type: Full time Posted on: Posted 17 Days Ago Job Requisition ID: 31094053 About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Free medical coverage for employees via the Health Investment Plan (HIP) PPO. An excellent retirement savings plan with high employer contribution. Tuition reimbursement and other educational benefits. A company recognized as a great place to work in dozens of countries. The Opportunity This position is remote. Qualified candidates must currently live in the Oklahoma City, OK area. Must be able to travel up to 30% . Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. What You’ll Work On Provide on-site support to Abbott Diagnostic Division customers. Provide direction and mentoring to other Field Service Reps. Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments. Understand and follow Quality System by accurate and timely documentation of complaint resolution. Maintain a safe work environment following laboratory safety guidelines. Schedule and complete routine preventive maintenance and installations. Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment. Support on-call rotation and inventory management. Provide on-site critical account support inside and outside of district boundaries. Maintain ownership of customer issues until successful escalation or hand-off takes place. Required Qualifications: Bachelor’s degree or equivalent relevant experience required. Proficiency in local language required. Preferred Qualifications: Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred. Additional Skills: Troubleshooting/problem solving, ability to succeed in team situations, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing), effective communication skills, and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred. The base pay for this position is $26.30 – $52.60/hour. In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America: Remote WORK SHIFT: Standard TRAVEL: Yes, 25% of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive movements, continuous sitting, standing, and walking for prolonged periods, driving a personal or company vehicle, keyboard use, lifting weights of more than 20 pounds regularly. Abbott is an Equal Opportunity Employer, committed to employee diversity. #J-18808-Ljbffr