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Call Center Representative
3 weeks ago
Call Center Representative Looking for candidates with flexibility to work between 7am-7pm and every other Saturday 8am-12pm. Summary: Under the direction of the Member Solutions Center Manager, serves as a liaison between the Credit Union and its current and potential members by providing account-related services in a fast-paced Contact Center environment. Performs a variety of member service duties via phone and email to ensure the ongoing effectiveness of member service in conformance with established Credit Union policies and procedures. Primary Responsibilities: Accepts ownership for effectively solving member inquiries, issues, and complaints; keeping member satisfaction at the core of every decision and behavior. Responsible for building positive relationships with Credit Union members to understand member needs and recommend appropriate products and services to fulfill those needs. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union. Essential Functions: Manage high volume of inbound and outbound calls navigating multiple computer applications while interacting with the member in a timely manner. Identify members’ needs, clarify information, research every issue and provide solutions and/or alternatives while projecting enthusiasm, courteousness, and confidence. Provide account information to Consumer or Business members to respond to questions and resolve any problems or issues. Account information provided includes balances, transactional information, fees, payoffs, account product details, interest rates and other general information. Fulfill member requests for account maintenance activities on deposit and installment loans/line accounts including funds transfers, processing loan payments, placing stop payments and account restrictions, performing ATM/Debit Card file maintenance and completing address changes and various account maintenance forms and transaction disputes, in a timely and accurate manner. Diagnose and solve digital banking issues for internal and external members including online banking, mobile banking, mobile deposit, online bill pay and mobile wallet. Performs loan interviews and processes consumer loan and credit card applications. Research member complaints or problems related to their accounts or services and resolve them in a timely and accurate manner or escalate to management as appropriate to meet member needs. Maintains effective knowledge of all products and services in order to seize opportunities to upsell products/services when they arise to meet member needs and expand their overall relationship Meet or exceed individual and team qualitative and quantitative goals. Attend/complete ongoing training to improve knowledge and performance level. Understand and adhere to risk and regulatory standards, policies and controls. Identify risk-related issues needing escalation to management. Ensure the security and confidentiality of all account and related information and for ensuring that completed work is in compliance with all applicable laws and regulations. Other Functions: Works a rotating Saturday schedule. Performs related duties as may be assigned or requested. The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and required. Supervisory Scope: None Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the non-essential functions. Strong verbal communication skills, impeccable attention to detail, strong organizational skills and the ability to handle confidential and sensitive information are required. Must show ability to perform detailed functions quickly and accurately with customer focus and adaptability to different personality types with high energy; proven ability to effectively multi-task in a fast paced environment. Ability to speak, read and write Spanish or Portuguese is a plus. Education and/or Experience High School diploma or equivalent plus specialized coursework in retail services. One year previous loan, banking, or financial services experience in a customer support role is preferred. Ability to utilize various types of office equipment, including computer terminal and navigating multiple computer applications.
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Customer Service Representative, Call Center
5 days ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionTitle: Customer Service Representative, Call CenterHiring Organization: Connexion Systems & EngineeringCompensation, Benefits, and Employment TypeDuration: 6+ month contract, with potential for conversionPay rate: $18/hr Job Location: Marlborough, MASchedule: M-F, 8:30am – 5pm, potential hybridJob#: bh16991Description:The...
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Customer Service Representative
2 weeks ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionJob Title: Consumer Relations RepresentativeLocation: Marlborough, MA 01752Hours: M-F 8:30am-5:00pmStart Date: September 30th Fully onsite for the first 6 months. KPIs will be reviewed and if met hybrid work schedule will be Monday & Friday from home and Tuesday, Wednesday & Thursday in office.Looking for 1-2 years of call...
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Customer Service Representative
2 weeks ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionJob Title: Consumer Relations RepresentativeLocation: Marlborough, MA 01752Hours: M-F 8:30am-5:00pmStart Date: September 30thFully onsite for the first 6 months. KPIs will be reviewed and if met hybrid work schedule will be Monday & Friday from home and Tuesday, Wednesday & Thursday in office.Looking for 1-2 years of call center...
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Call Center Professionals
6 days ago
Marlborough, United States Automated Health Systems Full timeAutomated Health Systems has on-site and remote, full-time and part-time Customer Service Representative positions available in Massachusetts. Benefits: Health/Dental/Vision/401(k)/Paid Time Off Employee Wellness Program Comprehensive and ongoing training Strong company culture with career growth opportunities Call Center Additional Benefits: Eligibility for...
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Consumer Relations Representative|
2 weeks ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionHours: M-F 8:30am-5:00pmPay Rate: $18/hrSUMMARYThe Consumer Relations Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales...
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Call Center Professionals
3 months ago
Marlborough, United States Automated Health Systems Full timeAutomated Health Systems has on-site and remote, full-time and part-time Customer Service Representative positions available in Massachusetts. Benefits: Health/Dental/Vision/401(k)/Paid Time Off Employee Wellness Program Comprehensive and ongoing training Strong company culture with career growth opportunities Call Center Additional Benefits: Eligibility...
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Call Center Professionals
3 months ago
Marlborough, United States Automated Health Systems Full timeAutomated Health Systems has on-site and remote, full-time and part-time Customer Service Representative positions available in Massachusetts. Benefits: Health/Dental/Vision/401(k)/Paid Time OffEmployee Wellness ProgramComprehensive and ongoing trainingStrong company culture with career growth opportunitiesCall Center Additional Benefits: Eligibility for...
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Customer Service/Call Center
2 hours ago
Marlborough, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Customer Service/Call Center (Entry Level). This is a 05+months contract opportunity with long-term potential and is located in Marlborough, MA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-40311 Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to,...
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Call Center Rep
2 weeks ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionWe are seeking a Call Center Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and...
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Bilingual Call Center Professionals
3 weeks ago
Marlborough, United States Automated Health Systems Full timeAutomated Health Systems has on-site and remote, full-time and part-time Customer Service Representative positions available in Massachusetts. Benefits: Health/Dental/Vision/401(k)/Paid Time Off Employee Wellness Program Comprehensive and ongoing training Strong company culture with career growth opportunities Call Center Additional Benefits: ...
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Call Center Customer Service Agent
3 weeks ago
Marlborough, United States Automated Health Systems Full time $16 - $18Job DescriptionJob DescriptionAutomated Health Systems has full time and part time customer service positions available in Marlborough, MA.In this role, you will assist consumers with their MassHealth account.We are located at 325 Donald Lynch Blvd, Marlborough MA 01752Benefits include:Health/Dental/Vision/401(k)/Paid Time OffEmployee Wellness...
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CSR Call Center Professionals
7 days ago
Marlborough, United States Automated Health Systems Full timeAutomated Health Systems has on-site, full-time and part-time Customer Service Representative positions available in Massachusetts. Responsibilities: Assisting individuals and families gain access to health care services. Providing accurate and consistent information. Providing quality customer service and support. Job Requirements: Customer-focused team...
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Customer Service Representative
4 days ago
Marlborough, United States 24 Seven Talent Full timeOur client, a life sciences leader, is looking to bring on an Customer Service/Call Center representative, starting ASAP through January 2025. This role will be 100% onsite in Marlborough, MA.This person MUST HAVE Experience:Salesforce/service max case experienceCall center experience - heavier on emails with strong typing skillsExperience with Microsoft...
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Customer Service Representative
1 day ago
Marlborough, United States 24 Seven Talent Full timeOur client, a life sciences leader, is looking to bring on an Customer Service/Call Center representative, starting ASAP through January 2025. This role will be 100% onsite in Marlborough, MA. This person MUST HAVE Experience: Salesforce/service max case experience Call center experience - heavier on emails with strong typing skills Experience with...
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Customer Service Representative
19 hours ago
Marlborough, United States 24 Seven Talent Full timeOur client, a life sciences leader, is looking to bring on an Customer Service/Call Center representative, starting ASAP through January 2025. This role will be 100% onsite in Marlborough, MA.This person MUST HAVE Experience:Salesforce/service max case experienceCall center experience - heavier on emails with strong typing skillsExperience with Microsoft...
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Customer Service Representative
3 days ago
Marlborough, United States 24 Seven Talent Full timeOur client, a life sciences leader, is looking to bring on an Customer Service/Call Center representative, starting ASAP through January 2025. This role will be 100% onsite in Marlborough, MA.This person MUST HAVE Experience:Salesforce/service max case experienceCall center experience - heavier on emails with strong typing skillsExperience with Microsoft...
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Customer Service Representative
7 days ago
Marlborough, United States Select Source International Full time $22 - $23Job DescriptionJob DescriptionTop 3 skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applicationsResponds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites...
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Consumer Relations Representative
2 weeks ago
Marlborough, United States Connexion Systems & Engineering, Inc. Full time $18Job DescriptionJob DescriptionThe Consumer Relations Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and...
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Patient Access Representative
2 weeks ago
Marlborough, United States Planned Parenthood League of Massachusetts Full timePlanned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state's leading provider of sexual and reproductive health services, we...
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Patient Access Representative
6 days ago
Marlborough, United States Planned Parenthood League of Massachusetts Full timePlanned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state's leading provider of sexual and reproductive health services, we...