Support Services Specialist

1 week ago


Iowa City, United States The University Of Iowa Full time

The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. Position ResponsibilitiesDevelops and implements plan of care, responsive to patient/family concerns, health care status, available resources, and age-specific problems.Conducts daily triaging of program referrals.Performs social work financial assessments with patient and/or family involvement.Develops benefit assistance plan with patient and/or family that reflects identified problems and incorporates age-related issues.Adjusts the plan specific to age- and diagnosis-related issues.Helps patient/family identify their financial resources and provides benefit assistance services responsive to identified problems.Demonstrates knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.Provides and interprets information to patients and families regarding resources and application procedures.Communicates with resources and company programs regarding patient status and progress.Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers.Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement.Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.)Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.Provision of appropriate enrollment and contact information.Provides highest customer service experience for patients and providers.Provides information to team members regarding benefit goals and patient status and progress.Acts as resource for team (e.g., participates in team meetings, etc.)Fosters staff individual accountability for continuous improvement in performanceWelcomes the richness of talent from a diverse workforce and contributes to a productive and effective workplace.Communication/Training:Understand the importance of effective business communication and maintaining professionalism in difficult situations.Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.Problem ResolutionProvide assistance with the resolution of shipment/delivery issues.Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex issues.Provide assistance to patients with billing and claim resolution issuesProvide documentation of all activities as required by accrediting agencies, payers and/or administration, including:Workload statistics (enrolled/active patients, mail outs, etc)Phone statisticsCompletes documentation and statistical reports within established time framesDocuments relevant information in concise and clear manner.Assists with evaluation and implementation of new policy and proceduresParticipate in piloting new workflows/proceduresAssist with preparing training and orientation materials for new proceduresAssist with training and orientation of staff to new proceduresAssist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedureComplete and maintain compliance with all competencies and educational requirements.Responsibility: Participates in and utilizes supervision to assess skill level, identify areas for professional growth and establish mutually agreed upon goals.Uses supervision when needed and prepares for supervisory sessions.Incorporates feedback into performance.Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice.Identifies and pursues opportunities for professional development.Maintains required skills in mandatory competencies.Seeks opportunities to enhance professional knowledge, skills, and abilities as they related to current position and/or to prepare for potential future roles and overall career development.Percent of Time: 100%Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PMBenefits Highlights:Regular salaried position located in Iowa City, IowaFringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plansFor more information about Why Iowa?, click here Education Requirements:Completion of a Bachelor's degree or equivalent combination of education and experience.Experience Requirements:Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experienceMust be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacistExperience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.Strong attention to detail and proven ability to gather and analyze data and keep accurate records.Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.Familiarity with medical terminology.Desired Qualifications Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resourcesExperience working in a complex hospital systemExperience working in a collaborative team environmentRelated experience in Medicaid/TXIX programs, and patient medication assistanceExperience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.Experience in a fast paced, high volume work environmentKnowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:•Resume•Cover LetterJob openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact seton-vinsand@uiowa.edu



  • Panama City, Florida, United States Advent Services Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Advent Services. In this role, you will provide expert-level technical support for our clients in the field of Information Technology.


  • Iowa City, Iowa, United States Triple Cities Network Solutions LLC Full time

    At Triple Cities Network Solutions LLC, we are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for an IT professional who wants to make a real difference in the lives of our clients.Job Summary:We are looking for a technical expert who can provide top-notch support to our clients. As a Technical Support...


  • Iowa City, Iowa, United States Donatech Full time

    Job OverviewWe are seeking an experienced Operational Support Specialist to join our team at Donatech. This role will play a critical part in ensuring the smooth operation of our business.Estimated Salary Range$55,000 - $65,000 per year, depending on experience and qualifications.Key ResponsibilitiesThe successful candidate will be responsible for managing...

  • Support Specialist

    1 week ago


    Nebraska City, Nebraska, United States Region V Services Full time

    Job OverviewWe are seeking a dedicated Support Specialist to join our team at Region V Services. In this role, you will work closely with individuals with disabilities, providing training and support in their homes and community settings.About the Role:You will ensure that each individual's needs are met through customized supports and systematic training...


  • Iowa City, Iowa, United States Systems Unlimited Full time

    OverviewAt Systems Unlimited, Inc., we strive to empower individuals with disabilities and mental health needs to achieve personal independence, dignity, and growth.We are currently seeking a Disability Support Specialist for our Supported Community Living program.


  • Iowa City, United States Hoovers Hatchery Full time

    Position: IT Support Specialist - Intern Status: Part-Time Internship (20 hours per week - flexible) Department: Information Technology Reports to: Information Technology Manager Location: Rudd, Iowa Job Summary The IT Support Specialist Intern position offers an exciting opportunity for aspiring IT professionals to gain hands-on experience in technical...


  • Iowa City, Iowa, United States American Behavioral Consulting Of I Full time

    Job OverviewWe are a leading provider of Applied Behavior Analysis (ABA) services in Iowa City, IA.Salary: $17 - 25/hour (based on experience)Job DescriptionAs a Behavioral Support Specialist, you will work one-on-one with clients implementing programs designed by a Certified Behavior Analyst (BCBA).You will learn, implement, and receive feedback on ABA...


  • Iowa City, Iowa, United States University of Iowa Hospitals & Clinics Full time

    About the RoleWe are seeking a highly skilled Healthcare Support Specialist to join our team at University of Iowa Hospitals & Clinics.The successful candidate will be responsible for providing exceptional support to our nursing team, ensuring seamless patient care under the direct supervision of the Nurse Manager.Key ResponsibilitiesPatient Admission and...


  • Kansas City, Missouri, United States TM Services Full time

    As a Telecommunications Support Specialist with TM Services, you will play a vital role in providing exceptional customer service to our clients. This is an exciting opportunity to join a dynamic team and contribute to the growth of our business.


  • Nebraska City, Nebraska, United States Region V Services Full time

    At Region V Services, we are committed to providing high-quality support and training for individuals with disabilities. As a Support and Training Specialist, you will play a vital role in enhancing the lives of our clients by providing systematic training and customized supports based on their individual needs and desired outcomes.The ideal candidate will...


  • Iowa City, Iowa, United States The University Of Iowa Full time

    About the University of IowaThe University of Iowa is a renowned institution committed to delivering exceptional healthcare services. We are seeking an accomplished Pharmacy Support Specialist to join our team in Iowa City, Iowa.


  • Iowa City, Iowa, United States Discount Tire Full time

    Tire Service Specialist At Discount Tire, we're committed to helping our employees reach their full potential and achieve their career goals. Our comprehensive mentoring program is designed to provide the support, knowledge, and skills needed to succeed and grow within the company. As a Tire Service Specialist, you'll play a critical role in our success by...


  • Iowa City, United States The University Of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...


  • Iowa City, United States The University Of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...


  • Dodge City, Kansas, United States TFI Family Services, Inc. Full time

    About the RoleWe are seeking a dedicated and compassionate Family Support Specialist to join our team at TFI Family Services. As a key member of our team, you will work closely with children and families to ensure their well-being and safety.This is an exciting opportunity to make a meaningful difference in the lives of individuals and families in need. If...


  • Culver City, California, United States Inclusive Employment Services Full time

    We are seeking a highly skilled CFS Support Specialist to join our team at Inclusive Employment Services.Job Summary: The CFS Support Specialist will provide 1:1 assistance to individuals with intellectual disabilities and their families in their language of choice, at home and in the community.Key Responsibilities:Help individuals obtain their...


  • Iowa City, Iowa, United States United Health Services Full time

    We are seeking a skilled Nurse Care Specialist to join our Med/Surg team at Wilson Tower in Johnson City, NY.About the RoleThe Nurse Care Specialist will be responsible for providing high-quality patient care, promoting healing environments, and advocating for patients' needs. As a key member of our team, you will work closely with healthcare professionals...


  • David City, Nebraska, United States Region V Services Full time

    Job SummaryWe are seeking a dedicated Caregiver - Support Specialist to join our team at Region V Services. As a key member of our staff, you will provide essential support and training to individuals with disabilities in their homes and/or community locations.


  • Iowa City, Iowa, United States United Health Services Full time

    About the RoleWe are seeking a highly skilled Medical Imaging Specialist to join our team at United Health Services. This is a Per Diem position in our WMC Diagnostic Imaging department at UHS Wilson Medical Center in Johnson City, NY.Job SummaryThe Medical Imaging Specialist will be responsible for ordering, preparing, and administering radiopharmaceutical...


  • Iowa City, Iowa, United States Army National Guard Full time

    Job OverviewThe Army National Guard's Human Resources Specialist plays a vital role in supporting the careers of Soldiers. As an HR Specialist, you will assist in developing their Guard careers and provide personnel support to all divisions within the Guard.Key Responsibilities- Organize, maintain, and review personnel records- Process recommendations and...