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Wine - Specialist

3 months ago

South Pasadena, United States Good Food Holdings Full time

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title:

Wine Specialist

Department:

Wine and Spirits

Reports To:

Wine Manager and Manager of Merchandising

FLSA Status:

Nonexempt

Summary

The Wine Specialist plays a crucial role in providing exceptional customer service and fostering a deep knowledge of wines, beer, and spirits. Excellent communication and promoting different wines to our customers are essential to this role.

Essential Duties and Responsibilities

The Wine Specialist works under the supervision of the Wine Manager and performs the following duties (other duties may be assigned):

  • Provides outstanding customer service by assisting customers with wine, beer, and spirit selection, offering recommendations, and ensuring a memorable shopping experience.
  • Demonstrates a high level of expertise and knowledge in wines, including varietals, regions, production methods, and food pairings.
  • Stays on top of industry trends, new releases, and emerging wine regions to provide up-to-date recommendations to customers.
  • Actively contributes to the creation and development of the weekly newsletter, providing engaging content and highlighting featured wines, beers, and spirits.
  • Maintains department standards by organizing and properly displaying products, ensuring accurate pricing and signage, and monitoring inventory levels.
  • Assists in conducting tastings and educational events for customers, including classes and seminars.
  • Acts as a liaison between vendors and the Wine Manager, coordinating product orders, resolving any issues or discrepancies, and providing feedback on customer preferences.
  • Provides support to the Wine Manager in managing inventory, including receiving and stocking products, rotating stock, and conducting regular inventory counts.
  • Keeps abreast of local, state, and federal regulations pertaining to alcohol sales, ensuring compliance at all times.
  • Exhibits exemplary behavior and adherence to company policies and procedures, serving as a role model for other team members.
Customer Service Skills

Wine Specialists are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Wine Specialists are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); three to six months related experience and /or training; or equivalent combination of education and experience. Candidates must be 21 years of age or older.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and color vision. The Wine Specialist must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time. They must also safely use a box cutter with razor blades.

Why You'll Love Working at Bristol Farms:
  • Amazing earning potential, paid weekly
  • A values-based culture that will engage and empower your growth and development
  • A strong training program that will build your restaurant and guest service skills
  • Opportunity for growth within our family of brands
  • Benefits available - Including medical, dental, vision, and 401K
  • Numerous scholarship opportunities available to full & part time team members
  • 20% discount at all Bristol Farms and Lazy Acres locations
  • $60 credit to Shoes for Crews every 6 months of employment