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Customer Service

2 months ago

Mesa, United States inSync Staffing Full time
Customer Care Payment Representative

Pay Rate: $18/hr, paid weekly
Hours: 6:00 AM - 2:30 PM, Monday - Friday
Location: Mesa, AZ 85201
Duration: Temp to Hire

Essential Responsibilities
s a Customer Care Payment Representative, you will provide customer service to rental car customers with payments and routine inquiries about tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.
  • Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution.
  • Develop and maintain product, process, and technical knowledge related to services.
  • Exhibit effective verbal and interpersonal communication skills tailored to the audience.
  • Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction, and attendance.
  • Sort and route customer service mail on-site to the appropriate team
  • Using multiple applications while working with security credit card/personal data
  • ll other duties as assigned.

Requirements:
  • High School Diploma or GED equivalent
  • 1 or more years of customer service experience (call center preferred).
  • Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
  • Passion for working in a team and being collaborative, but able to work independently.
  • Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and ability to speak authentically.
  • Current hours of operations are Monday-Friday 6:00 am - 2:30 pm. Subject to change due to business needs.

Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental Insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

ll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.