Front Desk Agent

2 weeks ago

Nantucket, United States The Nantucket Hotel & Resort Full time

Overview:

Front Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

Responsibilities:
  • Greet guests and provide them with superb customer service
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
  • Answer all client questions and incoming calls
  • Maintain records and files
  • Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction
  • Report to work on time and in complete uniform
  • Assists in other areas as needed
  • Completion of any task requested by a supervisor or member of the management team
Qualifications:
  • Level I: 0-3 months experience at a hotel, resort, or club preferred
  • Strong communication and interpersonal skills along with the ability to work in a diverse team environment
  • Proficient in basic computer skills including Microsoft Word and Outlook


Compensation and Benefits:

  • Competitive pay according to exerience
  • Dorm style and shared housing TBD limited Available

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