Consumer Loan Servicing Specialist II or III

1 week ago

Phoenix, United States OneAZ Credit Union Full time

Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

  • Generous paid time off: 11 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
  • Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
  • Paid childcare assistance (up to $96 per pay period)
  • Award-winning 401(k) 5% discretionary match - fully vested from day 1
  • 100% Gym fee reimbursement up to $75/month
  • 100% Tuition Reimbursement Up to $5,250
  • $1200/yr student loan repayment
  • Plus a great schedule with NO WEEKENDS
  • Target hiring range $17/hr - $25/hr (Depending on experience and prior to any incentives this position is eligible for)

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Our ideal candidate

The Consumer Loan Servicing Specialist II supports a centralized loan servicing department with a variety of tasks to enhance member experience and adhere to Credit Union and regulatory standards. The role services all consumer loan types and provides support to internal and external members with consumer lending functions through various processes. The Consumer Loan Servicing Specialist II promotes safe lending practices through lien filings, insurance verification & total loss claims, and loan protection product maintenance.

A typical day might include the following

  • Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
  • Supports internal phone queue for associates with questions regarding loan maintenance and post funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.
  • Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values.
  • Supports an active help desk with loan servicing requests from Credit Union associates.
  • Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third-party financial institutions.
  • Processes out of state title and registration transfer requests for relocated members.
  • Completes loan payoffs and title/lien releases on collateralized loans.
  • Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds.
  • Assists members with total loss claims and insurance letters of guarantee.
  • Files GAP, VSA and debt cancellation claims and cancellations.
  • Supports the Collections department with loan modifications and insurance claims.
  • Reviews department reports for completion of loan maintenance processes.
  • Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards.

Education

  • High School Diploma Required
  • Associate's Degree Or completion of specialized consumer lending courses preferred.

Experience

  • 3 to 5 years of similar or related experience loan servicing experience with loan insurance product claims, consumer auto loan title processing and consumer loan maintenance preferred.
  • 1 to 3 years of similar or related experience in banking or customer service required.

Knowledge, Skills and Abilities

  • Ability to focus with strong attention to detail. (Medium proficiency)
  • Reliability, punctual, ability to work independently. (Medium proficiency)

Why join the OneAZ team?

Our culture is one-of-a-kind You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

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