Front Desk Supervisor

1 month ago

Salt Lake City, United States Azul Hospitality Full time
Job Details

Job Location
Le Meridien Element Salt Lake City Downtown - Salt Lake City, UT

Position Type
Full Time

Job Shift
Any

Job Category
Hospitality - Hotel

Description

POSITION PURPOSE

Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.

ESSENTIAL RESPONSIBILITIES
  • Ensure efficient guest registration, check out and telephone service.
  • Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
  • Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
  • Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
  • Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
  • Direct and train Front Office staff. Assist in new-hire and on-going training.
  • Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
  • Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
  • Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
  • Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
  • Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
  • Be familiar with all company policies and benefits.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required. Bachelors Degree preferred.

EXPERIENCE
  • Prior Front Desk experience required.
  • One to three years experience in a supervisory role preferred.
  • Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • Front Desk Supervisor

    1 month ago

    Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full time

    Property Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...

  • Front Desk Supervisor

    3 weeks ago

    Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full time

    Property Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...

  • Front Desk Supervisor

    3 days ago

    Salt Lake City, United States American Cybersystems Full time

    The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City...

  • Hotel Front Desk Supervisor

    1 month ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants...

  • Hotel Front Desk Supervisor

    2 months ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....

  • Hotel Front Desk Supervisor

    2 months ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...

  • Front Desk Supervisor

    1 month ago

    Salt Lake City, United States Davidson Hospitality Group Full time

    Are you ready to elevate your career in hospitality? Join our team of pioneers at Asher Adams, where we are driving innovation in the world of hospitality and making history. We are passionate about making a difference. Come be the difference! #david Front Desk, Supervisor, Hospitality, Leadership, Operations, Guest Experience

  • Operations Supervisor

    3 months ago

    Salt Lake City, United States Homewood Suites by Hilton Salt Lake City Airport Full time

    DescriptionWe are hiring an Operations Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Agent

    3 months ago

    Salt Lake City, United States HOLIDAY INN & SUITES OF SLC AIRPORT Full time

    Job DescriptionJob DescriptionThe Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!Objective:Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a...

  • Front Desk Supervisor

    2 months ago

    Kansas City, United States Origin Hotel Kansas City Full time

    Front Desk Supervisor Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor...

  • Front Desk Supervisor

    4 weeks ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Job DescriptionJob DescriptionHomewood/Hampton Irvine Spectrum is seeking a dedicated and experienced Front Desk Supervisor to join our team. The ideal candidate will lead our front desk team members by example, ensuring that every guest receives exceptional service from the moment they arrive until their departure. As a Front Desk Supervisor, you will play...

  • Front Desk Supervisor

    2 months ago

    Kansas City, Missouri, United States Origin Hotel Kansas City Full time

    Front Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...

  • Hotel Front Desk Manager

    3 months ago

    Salt Lake City, United States Fairfield Inn by Marriott Downtown SLC Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Front Desk Supervisor

    1 month ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Title: Front Desk Supervisor Job Summary: We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....

  • Front Desk Supervisor

    1 month ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests...

  • Front Desk Supervisor

    2 weeks ago

    Storm Lake, United States King's Pointe Resort Full time

    Job DescriptionJob DescriptionCome join the award-winning King's Pointe Resort in Storm Lake, IA! We are currently accepting resumes for a Front Desk Supervisor role.The Front Desk Supervisor is a "hands-on" role that will work closely with the General Manager and other members of the leadership team to ensure we are meeting guest expectations from the...

  • Front Desk Supervisor

    2 weeks ago

    Storm Lake, United States King's Pointe Resort Full time

    Come join the award-winning King's Pointe Resort in Storm Lake, IA! We are currently accepting resumes for a Front Desk Supervisor role. The Front Desk Supervisor is a "hands-on" role that will work closely with the General Manager and other members of the leadership team to ensure we are meeting guest expectations from the time they make their reservation,...

  • Front Desk Supervisor

    2 months ago

    South Lake Tahoe, United States Margaritaville Resort Lake Tahoe Full time

    Property Description: Join the exciting team at Margaritaville Resort Lake Tahoe, nestled in the stunning natural beauty of Lake Tahoe! As a premier resort destination, we're seeking passionate individuals to join us. With our laid-back island vibe and commitment to exceptional service, Margaritaville Resort Lake Tahoe offers a dynamic work environment where...

  • Front Desk Manager

    2 days ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Front Desk Associate-Night Auditor

    3 months ago

    Salt Lake City, United States FAIRFIELD INN & SUITES OF SLC AIRPORT Full time

    Job DescriptionJob DescriptionDo you love to travel? Do you enjoy staying at Marriott hotels? Are you interested in travelling and getting a great deal on rooms, rental cars and more? Then this is the job for you! Enjoy hotel benefits around the world!Full time Front Desk position available: Front desk shifts are 11pm-7am. Shift availability varies please...