Service Manager

1 month ago


Seattle, United States NR Consulting Full time

Position - Service Manager
Location -onsite - Renton, Washington (Seattle) (Day 1 onsite)

Job Description: -
•Experience in setting up Incident, Problem Change processes.
•Understanding of Map Gap of processes between two organizations and setup a unified process
•Has operational know how of executing this process.
•Must be an ITIL certified with strong process governance background.
•Strong stake holder management
•Strong negotiation skills as the role requires to derive and implement a win win process and execution between three organization.
•Good understanding of SLA framework and establish internal OLAs for the team.
•Should have experience of transition lifecycle of processes right from Design to execute to handover to operations.


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