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Receptionist

2 months ago

Los Angeles, United States Retirement Housing Foundation Full time

The Receptionist reports to the Property Manager in leading property operations, financial activities, and regulatory compliance and guides interactions with all stakeholders - residents, RHF corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. Due to the environment we serve, the receptionist must display patience, understanding, and compassion while working in a fast-paced environment.

Daily Duties and Administrative Support

The receptionist will assist with or complete the following tasks:

  • Answers incoming calls and assists in answering questions and/or takes detailed messages for the Property Manager or Maintenance
  • Assists with correspondence to residents, other staff members, and outside agencies, including vendors, city officials, and investors
  • Assists in contacting residents to schedule appointments and collect necessary documentation for Annual Recertification
  • Assists in contacting vendors to schedule service or request bids/proposals
  • Assists in maintaining all resident and facility files to ensure compliance
  • Contact applicants to schedule interviews and update status while keeping the Waiting List properly documented and update
  • Intake general maintenance work orders from residents, create work orders in Onsite, and follow up with residents to ensure work has been completed.
  • Advises Property Manager when office supplies need to be ordered, including postage stamps
  • Updates resident information in Onsite as needed
  • All other administrative duties as assigned
Experience/Skills
  • Minimum of 2 years office experience is required
  • Property Management experience is preferred
  • Proficiency in Microsoft Excel, Word, and Onsite RealPage is preferred
  • Ability to take direction and also work independently
  • Ability to communicate effectively, verbally and written, with a diverse population
  • Ability to work in a fast-paced, constantly changing work environment
  • Must be able to multi-task various tasks while working with various people and situations
  • Must have excellent customer service and intrapersonal skills
  • Must be able to take initiative and work under pressure of critical deadlines
  • Must be highly organized


While this job description is intended to accurately reflect the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.